IT Specialist II
Rancho Cucamonga, California
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
Reporting directly to IT leadership, the IT Specialist II provides advanced technical support, delivering Tier 2 and occasional Tier 3 assistance for complex production issues across enterprise systems. This role ensures operational continuity by maintaining accurate asset inventories, managing wireless device assignments, and coordinating with third-party vendors to resolve escalated technical challenges. The IT Specialist II also supports Service Desk operations and Tier 1 functions as needed, demonstrating flexibility and a strong commitment to service excellence.
Beyond technical support, this position guides data-driven initiatives, including administration of enterprise applications, analysis of data requests, and preparation of timely, accurate reporting for leadership. Success in this role requires exceptional verbal and written communication skills, as collaboration with internal and external IT teams and the creation of clear & concise documentation are critical responsibilities. On-call availability, as requested, is needed to support business continuity in an enterprise environment.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.
- Competitive salary
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Life, short-term, and long-term disability options
- Career advancement opportunities and professional development
- Wellness programs that promote a healthy work-life balance
- Flexible Spending Account – Health Care/Childcare
- CalPERS retirement
- 457(b) option with a contribution match
- Paid life insurance for employees
- Pet care insurance
Education & Requirement
- Three (3) years of experience in IT Site Support and/or Service Desk environment. Experience with Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications
- Experience with ITSM tools and ticketing systems
- Hands-on IT hardware support (repair/refurbishing/upgrading/etc.) experience
- Experience with Active Directory, Exchange, and enterprise-level application support required
- Experience in IT Site Support and/or Service Desk environment, preferably in the medical industry preferred
- Associate’s degree from an accredited institution required
- In lieu of the required degree, a minimum of two (2) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above
- Bachelor’s degree from an accredited institution preferred
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals preferred
Key Qualifications
- Strong knowledge and solid understanding of:
- Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications
- Client/Server applications using relational databases
- Proficiency with Microsoft Windows operating system, M365 Microsoft Office Suite; 2013/2016/2019/Office products: Word, Excel, PowerPoint, and Access
- TCP/IP networking, VDI/VDA knowledge
- Networking concepts (TCP/IP, DNS, VPN)
- Familiarity with ITSM tools and ticketing systems
- Customer Service skills:
- Delivers exceptional service and support to internal stakeholders
- Problem Solving skills:
- Demonstrates analytical thinking and resourcefulness in resolving technical issues
- Excellent verbal/written communication and customer service skills
- Strong attention to detail required
- Works effectively across teams to achieve shared goals
- Thrives in a dynamic, fast-paced environment with the ability to be adaptable
Start your journey towards a thriving future with IEHP and apply TODAY!
Pay Range
- $71,572.80 USD Annually - $93,038.40 USD Annually
Working at IEHP is always about helping our members and helping our team members and for me to address anything that they need from me. It’s something that I take pride in every day.
Maynard Mungcal Learning & Development Analyst 2
I love working for IEHP. I really think they not only care about their members, but they also care about their employees … I've been here for eight years, and I just love it!
Mayra Gomez Senior Pharmacy Medication Management Specialist
It’s not just clocking in and clocking out, but being thoughtful and being proud and being an advocate for the work that we do … When people ask me how my day was or how my work is, it’s something that I’m profoundly proud of because I know that I’m making a difference.
Phillip Lo Director of Business Continuity
