IT Specialist I

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under direction from the Service Delivery Manager, IT Specialist I identifies, researches, and resolves routine technical/Help Desk tier 1 & occasionally tier 2 issues. Provides support to end users for computer, application, system, device, access, and hardware issues. Documents, tracks, and monitors issues using applicable systems and tools. Responds to telephone, email, walk-ups, and on-line requests for technical support. Additionally, may coordinate with other teams or departments to resolve user issues. Maintains accurate inventory, assigns wireless devices, and works with 3rd party vendors. Oversees data related projects, administration of IEHP applications, understands data requests, performs technical analysis, ensures timely and accurate completion of data related reporting, and effectively communicates results to the Management team. Possesses a clear understanding of general aspects of the position.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary.
• Hybrid schedule.
• CalPERS retirement.
• State of the art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements 

• The following experience may be concurrent: Minimum two (2) years working in an IT support environment while providing user administration and maintaining PC hardware and software
• Experience in Cisco Call Manager preferred
• IT Support experience preferably in the medical field
• Associate’s degree from an accredited institution required
  • In lieu of the required degree, a minimum of two (2) years of additional relevant work experience is required for this position
  • This experience is in addition to the minimum years listed in the Experience Requirements above

Key Qualifications

• Must have a valid California Driver's License
• Proficiency with Microsoft Windows operating system, Windows 10, Microsoft Office 2013/2016/2019/Office 365 products: Word, Excel, PowerPoint, and Access
• Strong documentation skills and organizational skills. Excellent written and verbal skills required
• Strong attention to detail a must
• Word processing and data entry involving computer keyboard and screens, distribution of supplies and equipment to in-house departments
• Must be able to lift, push or pull up to 50 lbs.  Items weighing more than 50 lbs. will require assistance when moving.  Back support belts must be worn when lifting, pushing, or pulling items
• Position is eligible for either Hybrid work location or fully Onsite work location dependent upon business needs and leadership approval.

Start your journey towards a thriving future with IEHP and apply TODAY!

Pay Range

• $30.72 USD Hourly - $39.94 USD Hourly