Care Extender - ECM
Rancho Cucamonga, California
This is a short-term assignment.
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
Under the supervision of the Manager, Integrated Care Management, the Care Extender - ECM is responsible for working as the liaison for all incoming referrals for Enhanced Care Management (ECM) members. The Care Extender - ECM is responsible for skillfully engaging IEHP members who are transferred to the Care Extender queue, screening them for ECM eligibility, and referring over to the attributed Community Based Care Management Entity (CBCME). The Care Extender - ECM plays a critical role in determining appropriate routing of referrals within IEHP and the community to meet the members’ needs. The Care Extender - ECM will utilize multiple care management platforms to formally document the member’s disposition.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Education & Requirements
- Two (2) years of customer service experience in any setting required
- Experience of successfully working within a team
- Experience in data entry
- Internal Candidate qualifications are:
- Not on a Performance Improvement Plan (PIP)
- Promotes an objective and collaborative working environment within their team
- Supports management in reaching department and Health Plan goals
- High School diploma or GED required
Key Qualifications
- Valid California Driver’s License preferred
- Knowledgeable about evidenced based communication such as Motivational Interviewing, or similar empathy-based communication strategies
- Understanding of and sensitivity to multi-cultural community
- Understanding of and sensitivity to mental health conditions and addictive disorders
- Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both
- Understanding of, and a commitment to, high preforming team practices
- Strong organizational skills, typing 45 words per minute, proficient in Windows applications
- Highly skilled interpersonally, with excellent teamwork and relationship skills
- Highly skilled in interpersonal communication, including resolving conflict
- Able to sufficiently engage members and providers both on the phone and in person
- Has ability to deescalate escalated calls
- Able to multi-task High degree of patience
- Exhibits good Team Culture
- Telephone courtesy
- Demonstrated respect of peers and supervisors
- Requires minimum supervision
- Ability to take initiative and be proactive in competing tasks
Start your journey towards a thriving future with IEHP and apply TODAY!
Pay Range
- $23.98 USD Hourly - $30.57 USD Hourly
Working at IEHP is always about helping our members and helping our team members and for me to address anything that they need from me. It’s something that I take pride in every day.
Maynard Mungcal Learning & Development Analyst 2
I love working for IEHP. I really think they not only care about their members, but they also care about their employees … I've been here for eight years, and I just love it!
Mayra Gomez Senior Pharmacy Medication Management Specialist
It’s not just clocking in and clocking out, but being thoughtful and being proud and being an advocate for the work that we do … When people ask me how my day was or how my work is, it’s something that I’m profoundly proud of because I know that I’m making a difference.
Phillip Lo Director of Business Continuity
