Temporary Community Supports Specialist

This position is a temporary role facilitated through one of our contracted agencies and is not a direct employment opportunity with IEHP. The contracted agency offers an assignment length of up to six months, during which the candidate will provide support for IEHP.

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of the Supervisor, Community Supports,  the Community Supports Specialist is responsible for reviewing and processing Community Support Services authorization requests and decisions based on evidence-based criteria. This position also ensures provider and member outreach is made in a timely manner while maintaining a high level of customer service. The Community  Supports Specialist works directly with Community Supports providers, community agencies, members/caregivers, and other entities supporting member care to ensure coordinated care and serve as a resource person for internal and external entities for Community Supports benefits.

This is Preferred Bilingual position.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Education & Requirements 

• Minimum of three (3) years of experience performing or facilitating social work or related services in a community-based setting
• Preferred experience in performing social work or related services in a Manage Care environment
• Bachelor’s degree required in social work or a related field from an accredited institution required
• This is a bilingual position. Identified bilingual team members in this role must take a language proficiency assessment and must receive a passing score

Key Qualifications

• Knowledge of community resources. Knowledge of Medicare and Medi-Cal benefits and eligibility criteria
• Skillful at offering information and education to members and their families
• Proven ability to:
  • Maintain a strong working relationship with all IEHP internal departments
  • Act as an advocate for members
  • Model commitment to continuous quality improvement
  • Model the highest ethical behavior in relationships with co-workers, supervisors, Members, Providers, and colleagues in the community
• This position may require up to 25% of travel when conducting field visits

Start your journey towards a thriving future with IEHP and apply TODAY!

Pay Range

• $25.90 USD Hourly - $25.90 USD Hourly