Provider Call Center Representative
Rancho Cucamonga, California
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
Join our dynamic team as a Provider Call Center Representative at IEHP! Under the guidance of the Provider Call Center Supervisor, you’ll be the Provider Advocate, responding to calls with a friendly and professional demeanor. As the bridge between IEHP and Providers, you’ll assists with eligibility, benefits, and navigate them through the Provider portal. For handling claim inquiries to collaborating with various teams, you’ll ensure seamless resolution and exceptional customer service. Be a part of our mission, demonstrate expertise in IEHP product lines. And contribute to the success of our Provider Services.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.
- CalPERS retirement
- 457(b) option with a contribution match
- Generous paid time off- vacation, holidays, sick
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Paid life insurance for employees with additional options
- Short-term, and long-term disability options
- Pet care insurance
- Flexible Spending Account – Health Care/Childcare
- Wellness programs that promote a healthy work-life balance
- Career advancement opportunities and professional development
- Competitive salary with annual merit increase
- Team bonus opportunities
Education & Requirements
- Six (6) months customer service experience with prior experience in handling problems and complaints with a high level of patience.
Experience in learning and following standards and procedures. Microsoft Windows applications experience.
High school diploma or GED required.
Pay rate: $23.00/hourly
Key Qualifications
- Medi-Cal program and benefit requirements experience desired. HMO or Managed Care Experience preferred.
- One (1) year knowledge of medical groups/HMO/IPA operations, in a managed care setting preferred
- Understanding of and sensitivity to multi-cultural community
- Ability to diffuse difficult situations.
- High technological aptitude with easy adaptability to diverse conditions, and troubleshooting
- Ability to establish and maintain effective working relationships with others. Must be detailed-oriented
- Telephone courtesy
- High degree of patience
Start your journey towards a thriving future with IEHP and apply!
Pay Range
- $23.00 USD Hourly - $23.00 USD Hourly
Working at IEHP is always about helping our members and helping our team members and for me to address anything that they need from me. It’s something that I take pride in every day.
Maynard Mungcal Learning & Development Analyst 2
I love working for IEHP. I really think they not only care about their members, but they also care about their employees … I've been here for eight years, and I just love it!
Mayra Gomez Senior Pharmacy Medication Management Specialist
It’s not just clocking in and clocking out, but being thoughtful and being proud and being an advocate for the work that we do … When people ask me how my day was or how my work is, it’s something that I’m profoundly proud of because I know that I’m making a difference.
Phillip Lo Director of Business Continuity
