Director, CAHPS Performance

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

The Director of CAHPS Performance is responsible for designing, leading, and executing strategies to improve Consumer Assessment of Healthcare Providers and Systems (CAHPS) performance across all of IEHP’s product lines (Medi-Cal, Medicare DSNP, Covered CA). This role drives measurable improvement in member experience, Star Ratings, Health Plan Ratings and quality performance by integrating voice-of-the-member insights into enterprise strategy, operations, and provider engagement. The Director serves as a change leader and subject matter expert, ensuring the organization consistently delivers exceptional member experience that meets regulatory expectations and strengthens market competitiveness.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements

• A minimum of eight (8) years of progressive leadership experience in health plan quality, member experience, or related roles required.
• Proven success in designing and implementing CAHPS/member experience improvement strategies required.
• Bachelor’s degree in healthcare administration, public health, business, or related field from an accredited institution required.
  • Master’s degree in healthcare administration, public health, business, or related field from an accredited institution preferred.

Key Qualifications

• Deep knowledge of CAHPS survey methodology, Star Ratings, and Medicaid quality requirements.
• Member-centered mindset, with passion for improving care experiences.
• Strong analytical, communication, and change management skills.
• Data-driven and outcomes-focused.
• Ability to lead cross-functional initiatives and influence at all levels of the organization.
• Strategic and operational balance: able to set vision while driving execution.
• Collaborative leader skilled at provider and stakeholder engagement.

Pay Range

• $169,312.00 USD Annually - $232,793.60 USD Annually