Director, Ancillary Relations

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

This position supports department Senior Leadership in leading a team of operational, process, and clinical improvement professionals to drive improvements through a portfolio of strategic projects. The Director, Ancillary Relations promotes a culture of continuous improvement through the use of improvement methodologies, data analysis, reliability, sustainability and spread. The incumbent translates clinical, operational, quality, safety, and experience data into meaningful information and clearly communicates critical information to leadership and other stakeholders to improve performance and decision making. The Director partners with stakeholders to create a shared operational and strategic direction. This position provides high quality project management and analysis for a broad array of clinical and operational issues. Applies health system-specific expertise, industry best practices and knowledge of internal and external performance challenges to recommend improvements. Partners with department leadership in acting as a communication conduit between IEHP and local ancillary facility/agency executive leadership for performance improvement in treating IEHP members. Under the direction of department senior leadership, the Director, Ancillary Relations will have a key role in achieving the IEHP Optimal Care Goals and Strategies that are driven by or influenced by our provider ancillary facilities (i.e., skilled nursing facilities, congregate living health facilities, etc.) and agencies (i.e., home health, hospice, etc.)

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary.
• Hybrid schedule.
• State of the art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements 

• Eight (8) years of relevant progressive operational experience in a clinical setting paired with leadership experience within a Hospital, Ancillary, or Healthcare System
• Five (5) years of experience implementing and leading hospital and/or ancillary process improvement/quality initiatives, quality management programs, patient safety, and clinical education
• Five (5) years of experience in leveraging data analytics to aid in driving innovation
• Experience in both leader and support roles within hospital systems or healthcare organizations
• Master’s degree in business, healthcare, or related field from an accredited institution required.
  • In lieu of a Master’s degree, a Bachelor’s degree in Business, Healthcare, or related field from an accredited institution and a minimum of four (4) years of additional combined hospital, ancillary and/or health plan experience is required for this position
  • This experience is in addition to the minimum years listed in the Experience Requirements above
• Certified Professional in Healthcare Quality (CPHQ) required within one (1) year of hire (maintained through employment)
• Possession of an active, unrestricted, and unencumbered clinical license required in one (1) of the following areas:
  • Registered Nurse (RN) license issued by the California BRN
  • Another ancillary license issued by the appropriate licensing board
  • In lieu of clinical license, a minimum of five (5) years of broad-scope operational experience at the Director level. This experience can be part of the Experience Requirements above
• Possession of an active, unrestricted, and unencumbered Nursing Home Administrator (NHA) license issued by the California Department of Public Health preferred

Key Qualifications

• The ideal candidate is passionate about driving improvements in care delivery, has a clinical setting background with significant hospital/healthcare operations and quality management knowledge, effective in complex health care environments, and confident in interactions with senior leaders, clinicians, and business partners
• Strong knowledge in the following areas:
  • Hospital and/or Ancillary quality initiatives
  • Operational issues relevant to Hospitals and/or Ancillary providers
  • Process Improvement
  • Patient Safety
• Technical (clinical setting) skillset
• Education/Training skills. Leadership, planning and organization
• Written and verbal communication skills. Presentation skills to all levels
• Critical thinking, analytical, and problem-solving skills
• Project Management processes and methodologies
• Microsoft Office (Word, Outlook, Excel, PowerPoint)
• Proven ability to:
  • Embrace and exemplify the IEHP Mission, Vision and Values
  • Lead and motivate staff to produce quality work product within tight timeframes while simultaneously managing multiple projects
  • Balance multiple high stakes projects/tasks in a high paced and busy environment while meeting deadlines
  • Work independently and develop business operations and processes
  • Be detail oriented with exceptional follow through and tracking
  • Cultivate and maintain effective working relationships with internal and external partners from various socioeconomic, ethnic, and cultural backgrounds
  • Show tenacity and objectivity in leading change toward an effective work environment

Start your journey towards a thriving future with IEHP and apply TODAY!

Pay Range

• $169,312.00 USD Annually - $232,793.60 USD Annually