Behavioral Health Care Manager, LCSW/LMFT - ECM (Rancho Cucamonga)

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the general supervision of the Enhanced Care Management Department Leadership, this position is responsible for working effectively with the Enhanced Care Management Team (ECM) to provide high quality, effective care management to IEHP Members. Care management is broadly defined, and can include outreach and engagement to Members, engaging Members in skilled therapeutic interactions to promote health behaviors, other behavioral health interventions within scope, coordination of care, resource linkages, working with other professionals and organizations in the community to ensure quality of care for Members, seamless transitions of care, and facilitating the right care and the right time for the member. This position works collaboratively with Members of their own team, Members and families, and other professionals, in addition to working collaboratively with the designated health care organization (HCO) medical team. As a licensed clinician, this position provides clinical expertise, clinical leadership, and clinical oversight in a variety of ways within the Enhanced Care Management program and Behavioral Health Care management departments. This position, like all positions within the Enhanced Care Management Team, is expected to model behavioral health principles of relationship-based care, as well engage in promoting education and understanding of behavioral health and its importance in whole health, to those within IEHP and in the community

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary.
• State of the art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements 

• Minimum of (3) three years of experience performing or facilitating Behavioral Health services in a health clinic/psychiatric hospital medical facility
• Experience working successfully within a team, and experience in developing and maintaining effective relationships with both clients and coworkers is mandatory
• Experience in clinical services, both mental health and substance use preferred
• Experience in motivational interviewing and/or other evidenced based communication strategies highly preferred
• Master’s degree in Social Work or Marriage and Family Therapy (MSW or MFT) from an accredited institution required
• Possession of an active, unrestricted, and unencumbered Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences required OR Possession of an active, unrestricted, and unencumbered Marriage and Family Therapist (LMFT) license issued by the California Board of Behavioral Sciences required
• Registered with the Board of Behavioral Sciences required

Key Qualifications

• Must have a valid California Driver’s license
• Familiarity with Managed Care and discharge planning is preferred
• Deep understanding and knowledge of mental health and substance use conditions, including both acute and chronic management of symptoms
• Knowledgeable and skilled in evidenced based communication such as Motivational Interviewing, or similar empathy-based communication strategies
• Understanding of and sensitivity to multi-cultural community
• Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both
• Bilingual (English/Spanish) preferred
• Highly skilled interpersonally, with excellent relationship skills
• Highly skilled in interpersonal communication, including resolving conflict with co-workers
• Skillful in informally and formally sharing expertise
• Must have skills to tolerate, manage and make effective use of a high level of ambiguity around new team models, new models of care, and new care management practices
• Able to sufficiently engage members and providers on the phone, including developing effective relationships that are phone-based
• Must be able to work as a member of a highly autonomous team, executing job duties and making skillful decisions as an independent team
• Significant travel outside of the office to Providers offices, Member’s homes and out to the community
• Position is eligible for telecommuting/remote work location upon completing the necessary steps and receiving HR approval. All IEHP positions approved for telecommute or hybrid work locations may periodically be required to report to IEHP’s main campus for mandatory in-person meetings or for other business needs as determined by IEHP leadership

Start your journey towards a thriving future with IEHP and apply TODAY!

Pay Range

• $91,249.60 USD Annually - $120,910.40 USD Annually