Vendor Contracts Administrator - IT VMO (Hybrid)

Date: Sep 15, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 7597 


Position Summary/Position


The Vendor Contract Administrator (VCA) - IT VMO is responsible for managing the contract life cycle, which includes participating in selection of vendors, contract development and negotiation, changes, modifications, and enforcement of performance clauses, including incentives and remedies. The VCA acts as the key contact and subject-matter expert for all contract-related activities. This includes assisting with negotiating contract terms, conditions, modifications, incentives, and remedies, while working with key stakeholders to ensure that their requirements are met. Additionally, this position manages the contract execution process, resolving problems, mitigating delays, assisting with audits, mediating disputes, and escalating issues.

Major Functions (Duties and Responsibilities)


1. Establish contract management objectives, procedures, templates, and workflow processes for vendor contracts and deliverable schedules. Maintain a contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active. Moreover, track obligations, deliverables, and contract change notes. Manage and control access to documents as appropriate.
2. Develop contracts that clearly outline responsibilities, deliverables and costs that can be translated to effective performance and cost management. 
3. Work with legal representatives to develop and insert appropriate legal protections in contracts, as warranted.
4. Work with all teams (security, compliance and tax, HR, accounts payable [AP], etc.) to ensure that vendors are performing in accordance with existing requirements and regulatory obligations.
5. Develop a knowledgebase of negotiating strategies, best practices, and negotiation personnel and teams. Make improvements to processes, procedures, workflow, and organizational structures for contract management.
6. Administer commercial and financial arrangements with vendors to include billing, invoicing, performance incentives and remedies, and internal chargebacks, where appropriate.
7. Work alongside procurement colleagues to assist with developing statements of work (SOWs) and understand any current requests for information (RFIs), requests for quotation (RFQs), and requests for proposal (RFPs) that are in the pipeline.
8. Work with vendors and key stakeholders to establish clear contract change control processes.

Major Functions (Duties and Responsibilities) Cont

Supervisory Responsibilities

Leading: Self

Experience Qualifications


Minimum of Six (6) years of experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements.
- Experience in managing large complex contracts in one or more IT categories, including hardware, software, service, and communication.
- Experience working with all key departments (security, compliance, finance, tax, AP, legal and procurement), and knowledge of procurement and vendor management practices and certifications (CIPS, ITIL, and COBIT).

Preferred Experience


ITIL experience desired, but not required

Education Qualifications


Bachelor’s degree in general Business, Economics, Psychology, Computer Science, Mathematics, Statistics, or Finance from an accredited institution required.

Preferred Education

Professional Certification

Professional Licenses

Drivers License Required


Knowledge Requirement


- Knowledge of how to determine contractual and financial exposure and negotiate contracts.
- Knowledge of contracting trends, licensing models, and traditional and emerging contract and vendor performance models.
- Deep market knowledge of the category of IT vendor for which the contract manager is responsible.
- Understand contract risks and to work with other parts of the organization in crafting tactics and strategies for risk mitigation.
- Knowledge of best practices for IT contract negotiation tactics and strategies.
- Knowledge of how to structure bids, evaluate bids against a broad set of evaluation criteria, and provide recommendations for vendor selection.
- Where applicable, understanding of government and industry regulations that will influence contracting approach and vendor behavior (for example, FINRA for financial institutions, and U.S. Health Insurance Portability and Accountability Act [HIPAA] for healthcare organizations).
- Knowledge of IT concepts and systems.

Skills Requirement


- Customer-focused approach to delivering contract management services to internal customers.
- Strong relationship and interpersonal skills to be applied in working with vendors across the entire contract life cycle.
- Strong interpersonal and communication skills.
- Strong project and process management skills, with the ability to handle multiple vendors and multiple contracts, as well as a wide range of tasks.

Abilities Requirement


- Bridge communications between the IT and business organizations, with a focus on developing an understanding of how to structure contracts to deliver against business needs and goals.
- Protect the enterprise's interests, comply with applicable regulations, and mitigate risks, assembling the appropriate set of clauses and schedules, without hampering delivery methodologies and processes.
- Leverage interpersonal relationship strengths to manage disputes and drive change in vendor behaviors, and create a working environment where vendors receive incentives to change behaviors and meet performance goals.
- Adopt an analytical approach to problem solving, with a focus on managing tasks with appropriate urgency in a results-oriented team environment.
- Manage multiple complex contracting initiatives across organizational boundaries.
- Make decisions efficiently that add value and are achieved in what can be tight time frames.
- Communicate with clarity to internal and external stakeholders and with vendors.
- Use technology and tools effectively in managing the contract life cycle.
- Create a customer-focused, service-based approach to working with stakeholders and vendors that emphasizes the creation and cultivation of cross-organizational relationships.
- Analyze and evaluate change to drive continuous improvement in the process of contract management and incorporate contract management trends.
- Able to participate in the development of the asset management mission, goals, and objectives.
- Strong ability to communicate with IT users, legal and procurement staff, and business leaders to craft contracts that align complex needs with contractual requirements to achieve business outcomes.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions

Work Model Location


Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY
Hearing: One-on-One - FREQUENTLY

A reasonable salary expectation is between $91,000.00  - $116,022.40, based upon experience and internal equity.


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 7,000 and a team of more than 2,500 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles