UX Strategist

Date: Jan 23, 2023

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 7905 


Position Summary/Position


Reporting to the Manager, Measure Transformation or Manager, Strategic Partnerships, the User Experience Strategist - Quality Transformation will lead the strategic and functional design of human-centered solutions to advance IEHP strategic priorities and goals to improve quality to Members, providers, and community-based organizations.

Major Functions (Duties and Responsibilities)


1. Lead the strategic and functional design effort balancing business strategy, researching findings, innovation and ideation to generate human-centered solutions.
2. Set up and conduct user research.
3. Analyze and synthesize research findings and business data to inform the product roadmap, designs, and future activities.
4. Create and maintain the UX strategy, vision statement, design guidelines, and best practices through proper documentation and supporting illustrations, including storyboards, wireframes, process flows, context scenarios, high quality user flows, end-to-end experiences.
5. Support end-to-end product development processes including requirement analysis, user research, prototyping, usability testing, and review.

Supervisory Responsibilities

Leading: Guides Others

Experience Qualifications


A minimum of eight (8) years of experience in UX projects, translating consumer insights into usability experiences, and member-centered innovation approaches.

Preferred Experience


Experience in health plan/healthcare environment preferred.

Education Qualifications


Master’s degree in any Science, Health Related field, Business, IT, Engineering, or Marketing from an accredited institution required.

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


Knowledge in: 
- User Experience Design, Journey Maps, Wireframes, Prototyping, A/B Testing, Psychographic Profile Interpretation, Behavioral Economics, Cultural Anthropology.
- Exception design thinking methodologies, UX/UI best practices, user centered design process and techniques.

Familiarity with:
- Health Plan or Hospital Federal, State and Accreditation Requirements.
- Provider Workflows and Care Coordination and Transition Management processes.
- SDOH, Health Equity, Community Resources, Person-Centered Care, Alternative Care Models.

Skills Requirement


- Ability to craft experience with tools including Figma, Sketch, Invision, etc.
- Excellent analytical and project management skills.
- Excellent communication and interpersonal skills.
- Ability to teach others about UX/UI concepts.
- Proficiency in Microsoft Office, PowerPoint, Excel.
- Ability to organize and motivate other members in the project team.

Abilities Requirement


- Must be able to work as part of a cross-functional team, building new healthcare partnerships, products, and services.
- Excellent creative, organization, and attention to detail capabilities.
- Must be able to work within a dynamic environment, including managing multiple projects, and pivot or change direction as needed.
- Must results driven, self-starter, navigate ambiguity.
- Proven creative problem-solving ability, multitask on simultaneous projects, aligning user voice with business goals.
- Resourceful, adaptable, and a quick learner.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Work Model Location


Physical Requirements

Keyboarding: 10-Key - FREQUENTLY
Keyboarding: Traditional - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY

A reasonable salary expectation is between $118,248.00  - $150,779.20, based upon experience and internal equity.


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 7,000 and a team of more than 2,500 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles