UI/UX Web Designer

Date: Jan 3, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 5569 


Position Summary/Position


Reporting to the Web/Internal Communications Manager, the UI/UX Designer provides User Interface/User Experience design efforts including but not limited to gathering and evaluating use requirements in collaboration with internal stakeholders, design storyboards, process flows, and sitemaps, design graphic user interface elements, build page navigation, identify and troubleshoot UX problems, conduct layout adjustments based upon user feedback, and is responsible for assisting on the day-to-day technical maintenance, development of the user experience (UX/UI experience HTML coded functions), moderations and oversight of the website function and design by collaborating with all business units. This role will also develop resources and content for the website and other communications tools and resources for company-wide usage including training materials & conducting training to grow user adoption. This role is needed to help manage the activities and training of the website driving website communications efforts to inform, engage and inspire members to participate in using the website, supporting IEHP’s Strategic Focus Areas. Other duties as necessary.

Major Functions (Duties and Responsibilities)


1. Responsible for establishing design guidelines, standards, and best practices, maintaining the appearance of websites by enforcing content standards.
2. Responsible for the development of presentations and conducting training to all site administrators and new/existing Team Members as it relates to the website community. 
3. Conceptualizing creative ideas, testing and improving the design of the website. Preparing design plans and presenting the website structure.
4. Designing visual imagery for websites and ensuring that they are in line with branding for clients.
5. Communicating design ideas using user flows, process flows, site maps, and wireframes. Incorporating functionalities and features into websites.
6. Working with different content management systems and designing sample pages including colors and fonts.
7. Develop the user experience with new widget design using CSS and HTML coding including fixing broken links, adding images, and designing widgets that provide content optimization that meets user needs; working with the IT department for assistance if needed. 
8. Work with the CMS vendors and the Information Technology team to ensure the website platform are kept up to date and functional, as well as influence the roadmap by collating user feedback.
9. Partner with all departments across the organization to create and execute communication plans targeting Team Members at all levels, including executives, management, and Team Members.
10. Provides key stakeholders with council on strategies, messaging, and positioning of optimized content for internal communications and the Intranet communications.
11. Meets with IEHP leaders as needed to determine scope and implementation of design and experience to meet organization needs.
12. Works with Creative Services (Marketing and Digital Services) teams and/or outside vendors to deliver final products to internal client(s).

Supervisory Responsibilities

Leading: Self

Experience Qualifications


Three (3) years of demonstrated experience in creating and implementing in UX design. Experience in coding and ability to troubleshoot using HTML, CSS and comparable languages.

Education Qualifications


Bachelor’s degree from accredited institution required. 

Significant experience may be considered in lieu of degree: In lieu of a degree, a minimum of 7 years of experience in a similar role, marketing, and/or health industry. is required.

Drivers License Required


Knowledge Requirement


Knowledge of CMS and industry tools such as SiteCore, Sketch, InVision, WebPress, Adobe InDesign, Illustrator, Zeplin and OmniGraffle. Understanding of and sensitivity to a multi-cultural environment and community.

Skills Requirement


Proficient in web coding: JavaScript, json, python, CSS, html. Must have excellent customer service skills. Must have strong organizational and project management skills and communication skills. Excellent interpersonal/communication skills. 

Abilities Requirement


Must possess flexibility with planning and implementation processes and changes. Must be comfortable speaking and interacting with executives and large groups of Team Members at all levels. Must be a self-driven, creative, and solutions-oriented thinker. Must have the ability to acclimate to any new environment under high pressure. Must possess and “can-do” attitude, seeking opportunities for the next project. Must be team player with genuine enthusiasm for public relations and communications. Must have a high degree of patience. 

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


General office environment; using computer keyboard and screens.

Physical Requirements

Control of work pace - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY
Keyboarding: Traditional - CONSTANTLY
Keyboarding: Touch-Screen - CONSTANTLY
Keyboarding: 10-Key - CONSTANTLY
Keyboarding: Other - CONSTANTLY
Use of computer mouse - CONSTANTLY
Extension of the neck - FREQUENTLY
Flexion of the neck - FREQUENTLY
Twisting of the neck - FREQUENTLY
Fine manipulation - CONSTANTLY
Simple Grasp - CONSTANTLY
Up and down flexion of wrist - CONSTANTLY
Side to side motion of the wrist - FREQUENTLY
Turning/rotation of wrist or hand - FREQUENTLY
Hearing: In a group - CONSTANTLY
Hearing: One-on-One - CONSTANTLY
Hearing: Over the Telephone/Cell Phone - CONSTANTLY
Hearing: Conference Speakers/Video Calls/Radio Calls - CONSTANTLY
Hearing: Other sounds - CONSTANTLY
Communicate: Information/ideas verbally - CONSTANTLY
Communicate: Verbally engage with customer base - CONSTANTLY
Communicate: Give Instructions, advise, warn, instruct - CONSTANTLY
Alternate Sit/Stand or Walk at Will - CONSTANTLY
Near Visual Acuity - CONSTANTLY
Perform complex and varied tasks - CONSTANTLY
Develop and maintain positive work relationships - CONSTANTLY
Regular contacts: co-workers, supervisor - CONSTANTLY
Regular contacts: recurring clients - FREQUENTLY
Decision-making - FREQUENTLY
Rapid Pace of work - FREQUENTLY
Pace of work with faster/slower work periods - FREQUENTLY
Problem Solving - CONSTANTLY


Starting Salary: $66,040.00  - $84,219.20  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles