Trainer I - Learning & Development

Date: Nov 30, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 6486 


Position Summary/Position


Under general supervision of the Learning & Development Manager [Supervisor], the Learning & Development Trainer I is responsible for partnering with level II trainers in designing, developing and facilitating engaging learning modules, programs, resources and events, ensuring IEHP can develop and retain talent while creating a culture of learning. The L&D Trainer I delivers training covering a wide range of topics for large and small groups or one-on-one, either in person or virtually.

Major Functions (Duties and Responsibilities)


1. Conducts multiple training classes on an ongoing and frequent basis.
2. Performs intermediate formatting functions using Microsoft Office and other programs as needed.
3. Prepare training resources including the use of Word and Power Point as well as printing, copying, and binding training materials, manuals, and handouts.
4. Promotes “Team Culture” through all interactions.
5. Ensures a welcoming environment for training attendees.
6. Communicates effectively with management and training department staff.
7. Works closely with other trainers and serves as their backup as needed.
8. May schedule training sessions.
9. May schedule training classrooms and facilities.
10. Sets up classrooms for training sessions as needed including coordinating classroom set up with facilities and IT.
11. Works with subject matter expert to help validate content is current.
12. Collects feedbacks from trainees.
13. Participates in train the trainer sessions, in order to be prepared to deliver content.
14. Performs at basic competency for WebEx/E-Learning.
15. Assists in the Development of curriculum for new training programs.

Experience Qualifications

One (1) or more of the following scenarios will be considered as qualifying experience:

1. One (1) or more years of experience as a “Trainer."

2. Two (2) or more years of experience as a Preceptor.

3. Subject Matter Expert (equivalent to 3 or more years of experience working in one of the areas below.)

  • Transportation 
  • Member Services 
  • Provider Call Center
  • Provider Operations

Education Qualifications


High school diploma or GED required.

Preferred Education


Bachelor's degree from an accredited institution preferred.

Professional Certification


ATD Master Trainer Certification preferred

Knowledge Requirement


Foundational knowledge of managed care practices. Foundational knowledge of fundamental training/L&D techniques for adult learning. Must have thorough understanding of IEHP, department, policies and procedures typically gained from previous work experience.

Skills Requirement


Must have working knowledge of office equipment. Must be proficient in Microsoft Office, including Word and Power Point. Must have advanced formatting and technical skills. Must have excellent written and oral communication skills to produce and deliver quality training programs.

Abilities Requirement


Ability to learn new computer software as needed. Must be comfortable with public speaking and at ease moderating training classes often consisting of attendees with diverse personalities and backgrounds. Must have ability to recognize the importance of customer service and work to incorporate traits of outstanding service into all facets of the training program. Must adapt easily in an environment of constant change. Must have attention to detail and the ability to multi-task. Ability to understand and implement program objectives.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

A reasonable salary expectation is between $53,885.31 - $68,701.57, based upon experience and internal equity.


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles