Systems Administrator - Practice Transformation

Date: Nov 22, 2021

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 6161 


Position Summary/Position


This position exists to promote the development and adoption of clinical systems, including care management platforms and/or clinical registries, that are utilized by IEHP and its network and community partners. Ensures the connection between program requirements and clinical systems to ensure regulatory requirements and clinical workflows are comprehensively and efficiently supported by the clinical systems.  
To accomplish the above, this position partners with Business stakeholders to guide the identification and development of business requirements and then translates these business requirements to technical stakeholders.
This position provides support to the clinical systems, serves as a co-lead clinical systems trainer for end users at IEHP and in the network and community. Work with clinical systems including electronic health records, care management tools, and clinical registries Data management practices.

Major Functions (Duties and Responsibilities)


1. Business Systems  administration: 
  a. Lead the development of business requirements for clinical systems that are used to support clinical transformation initiatives.
  b. Partner with Business stakeholders and clinical subject matter experts to identify, define, and prioritize business requirements for clinical systems 
  c. Translate business requirements for technical audiences including Information Technology and Health Care Informatics departments.
  d. Liaison with Information Technology and Health Care Informatics departments during the development, configuration, and maintenance of clinical systems.
  e. Resource for regulatory requirements, Health Homes Programs and/or other Health programs needed.
2. Project Management:
  a. Develop agendas and facilitate clinical systems strategy meetings with diverse high-level, multi-disciplinary attendees.
3. Training:
  a. Co-own the clinical systems end user communication and training plan.
  b. Co-lead clinical systems trainings for end users in-person and via webinar.
  c. develop written training materials, including job aids and user manuals.

Experience Qualifications


Must have three (3) years of experience (equal weight clinical and technical). Partnering with or working directly in a clinic or healthcare setting where services are provided.

Preferred Experience


Experience in Section 2703 -ACA Medicaid health homes and community-based long-term services and supports (LTSS) needed by members with chronic conditions. Experience in healthcare informatics preferred.

Education Qualifications


Master’s degree in healthcare related field (e.g. MPH, MHA, Masters in Healthcare Informatics etc.) from an accredited institution required. 

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


Principles of integrated, complex care management programs. Knowledge of relevant clinical principles including integrated care, complex care management, population health, and measurement-based care. Clinical systems including electronic health records, care management tools, and clinical registries Data management practices. Data analysis and modeling. Preferred familiarity with the ACA section 2703 – the Health Homes Program – and CalAIM. Knowledge in developing business requirements for clinical systems.

Skills Requirement


Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Access, and Visio Strong written and verbal communication skills with the ability to customize messaging for varied audiences. Strong technical skills that include the ability to learn new software applications, test software applications, and train end users on technical applications. Highly organized with sharp attention to detail and able to handle multiple priorities. Providing systems training and technical assistance to providers and clinicians with varying levels of technical ability. Experience with using data to drive and monitor outcomes.

Abilities Requirement


Ability to work independently. Ability to present to large audiences. Self-Starter. Comfortable with innovation. A good team player who can professionally navigate challenging circumstances. Developing communications and training plans. Agenda development and meeting facilitation. Able to work with integrated, whole-person models of care and safety net population. Designing and implementing models of care and clinical workflows. Partnering with clinical and technical stakeholders. Beta testing clinical systems.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.


Starting Salary: $97,843.20  - $124,758.40  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles