Supervisor, Quality Clinical Systems

Date: Sep 19, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 8043 


Position Summary/Position


This position exists to promote the coordination and alignment of priorities in the development of clinical systems for example, clinical registries, to ensure the platform(s) support the clinical workflows and programs that IEHP and its network provides Members of the Inland Empire community. This position serves as a liaison between business and clinically-minded departments and operations and information technology departments to ensure clinical systems strategy and development of care management software supports business and clinical needs. This role is also responsible for overseeing the network facing communications and training plan of identified clinical systems to ensure adequate technical assistance and support is available for the network.

Major Functions (Duties and Responsibilities)


1. Lead the development and maintenance of clinical tools that are used to support clinical transformation initiatives. 
2. Direct and supervise the work of ECM analytics Team Members in support of clinical program needs.
3. Serve as a liaison between clinical transformation departments and IT and analytics departments.
4. Partner with clinical and business subject matter experts to identify, define, and prioritize system enhancements that support or reinforce clinical workflows and program requirements. 
5. Translate requirements for technical business r audiences including Information Technology, Operations, and Quality teams.
6. Gather and synthesize user feedback to drive system improvement. 
7. Develop agendas and facilitate systems steering committee meetings with diverse high-level, multidisciplinary attendees. 
8. Oversee the network-facing systems communication and training plan. 
9. Provide network-facing technical assistance via webinar, phone, e-mail, and in-person trainings. 
10. Serve as the train-the-trainer for network facing systems and provide in-person trainings.

Major Functions (Duties and Responsibilities) Cont

Supervisory Responsibilities

Leader: Administers Hires, Terminations, and Performance Reviews

Experience Qualifications


Must have three (3) years of experience (equal weight clinical and technical). Experience with integrated, whole-person models of care, with the safety net population, developing business requirements for health information technology (HIT) systems, designing workflows to support clinical outcomes within the HIT systems to support user experience, Beta testing HIT systems. Experience in providing systems training and technical assistance to providers, clinicians, and multi-disciplinary care teams with varying levels of technical ability. Experience in developing communications and training plans. Experience in partnering with or working directly in a clinic or healthcare setting where services are provided, using data to inform the provision of healthcare services and evaluate the impact of care (program evaluation). Experience with data analytics for evaluating the health of a population and program evaluation design. Experience in a supervisory or lead capacity.

Preferred Experience

Education Qualifications


Bachelor’s degree from an accredited institution required.

Preferred Education


Master’s degree from an accredited institution preferred.

Professional Certification

Professional Licenses

Drivers License Required


Knowledge Requirement


Preferred familiarity with the ACA section 2703 – the Health Homes Program, Principles of integrated, complex care management programs, Knowledge of relevant clinical principles including integrated care, complex care management, and measurement-based care, Population Health analytics and evaluation, Data analysis and modeling, Data management practices, Clinical systems including electronic health records, care management tools, and registries.

Skills Requirement


Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Access, and Visio. Strong written and verbal communication skills. Strong technical skills that include the ability to learn new software applications, test software applications, and train end users on technical applications. Must be able to translate technical language or instructions to clinical audiences. Pop health concepts, data analysis and modeling, data management practices, pop health analytics.

Abilities Requirement


Extremely organized with sharp attention to detail. Self-starter. Able to work across the strategic-to-tactical spectrum. Strong communicator with the ability to customize messaging for varied audiences. Be a good team player and professionally navigate challenging circumstances. Comfortable with innovation. 

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions

Work Model Location


Physical Requirements

Hearing: One-on-One - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Regular and reliable attendance - CONSTANTLY
Communicate: Information/ideas verbally - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: Traditional - FREQUENTLY


Starting Salary: $103,708.80  - $132,225.60  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 7,000 and a team of more than 2,500 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles