Supervisor, Health Education

Date: Jan 3, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 6553 


Position Summary/Position


Under the direction of the Health Education Manager, this position supervises health education operations including Team Member engagement, the daily maintenance of work schedules, calendar of events, procedural compliance, and quality assurance. Supervision of the Team is evaluated using a variety of performance standards including metrics, productivity measures, and quality control monitoring.

Major Functions (Duties and Responsibilities)


1. Monitors Health Education activities to ensure compliance with all IEHP, state and federal regulatory requirements.
2. Works closely with Health Education Leadership to ensure adherence to Health Education principles, processes, and workflows across all programs and/or populations.
3. Provides leadership, support and administrative supervision of the Health Education Specialists and Health Educators to ensure delivery of high quality, cost effective services to members.
4. Trains and onboards new Team Members by setting goals and measures for successful program implementation.
5. Leads to ensure team members are given every opportunity to succeed in their positions by developing Performance Goals and evaluating performance over time. 
6. Keeps the Team informed of any programmatic and/or organizational changes across IEHP departments to ensure accurate information is being provided to all Members and Partners
7. Coordinates the monthly calendar of events to ensure equitable Member access to Health Education programs and/or activities.
8. Conducts weekly quality assurance activities including but not limited to Verint Monitoring, POWER BI data reporting, and Workforce Management reporting. 
9. Communicates regular feedback to Team Member(s) based on quality assurance audits.
10. Models the importance of member experience and engages Health Education leadership in developing and implementing process improvement activities.
11. Collaborates with Health Education vendors, IEHP members and other departments to promote Health Education’s menu of services.  
12. Partners with key stakeholders to establish and maintain workflow processes ensuring the delivery of high-quality services at specific project sites.
13. Demonstrates proficiency in all electronic medical management systems (e.g., MedHok, MediTrac, Super Search and Web Portal) to effectively manage quality assurance needs.  
14. Represents the Health Education at selected IEHP meetings including external events as necessary.
15. Participates in the evaluation meetings which measures efficiency and program outcomes that identify problems, analyze specific data, and communicate results-based solutions. 
16. Support operations of Heath Education that meets the needs and challenges of IEHP’s priority populations.

Supervisory Responsibilities

Leader: Administers Hires, Terminations, and Performance Reviews

Experience Qualifications


Requires a total of five (5) years of experience as health educator or health education required. Total of five (5) years of experience of supervision/management experience with demonstrated Team leadership ability over the past 3 years.

Preferred Experience

Education Qualifications


Bachelor’s degree in Public Health, Health Science, Health Promotion, or Healthcare from an accredited institution required

Preferred Education

Professional Certification


(M)CHES preferred 

Professional Licenses

Drivers License Required

Yes, must have a valid California Driver's license and valid automobile insurance. Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points.

Knowledge Requirement


Knowledge of key leadership principles and team engagement values. Understanding of behavioral medicine and evidence-based health programs that aim to positively impact quality of life indicators and related performance measures.  Ability to comprehend community level engagement to ensure program participation. Familiarity of delivering health promotion programs in the community. 

Skills Requirement


Communication. Leadership/ Personnel Management. Engagement. Time and Attendance Tracking. Customer Management Software. Excellent written and verbal communication and interpersonal skills. Strong organization skills and must be computer literate. Proficient in the use of Microcomputer applications (e.g. Microsoft Word and Excel, Power Point) for use in all aspects of an office environment and ability to learn new computer systems.

Abilities Requirement


Analytical, time management, and problem-solving skills. Excellent communication, interpersonal and organization. 

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Regional Travel required for on-site meetings and performance audits.

Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY


Starting Salary: $85,841.60  - $109,449.60  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles