Special Programs Manager - Process Improvement

Date: May 5, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 7149 


Position Summary/Position


Under the direction of the Sr. Director, Process Improvement, the Process Improvement (PI) Special Programs Manager I position is responsible for managing a variety of complex programs of a broad and varied nature, within aggressive time frames, for the PI Department and Lean Transformation effort overall.  The purpose of the position is to provide project management support to the entire Department, including acting as the sponsor liaison, project assessment and initiation, resource planning, project implementation, monitoring project plans, and supporting the PI Leadership team with development of other ad hoc programs as assigned.

Major Functions (Duties and Responsibilities)


1. Work with PI Leadership and stakeholders to understand Lean deployment opportunities and support those efforts with the development of appropriate programs and products, as necessary.
2. Manage stakeholder relationships and their respective projects, including negotiating details on final deliverables and ensuring deliverables are met timely, within quality standards, and meeting stakeholder needs.
3. Develop and maintain department-wide project plans.  Implement project plans by assigning tasks to available resources and ensuring projects are completed according to given timelines.  
4. Monitor workplans and initiatives to ensure all deliverables are met.
5. Complete research and analysis of assigned programs and share information with the assigned workgroups.
6. Develop and maintain an auditing system for the Department’s educational materials.  Ensure that the most current documents are approved for use by the Facilitators and are maintained in a system that is easily accessible for educational purposes by Team Members.
7. Conduct routine updates of all assigned projects, communicate status with stakeholders, and escalate known issues.
8. Manage team building programs for the department, including those related to the engagement surveys.  Track activities and monitor progress over time.
9. Document and maintain standard work for routine processes.
10. Provide product development and programmatic support to PI Leadership as needed.

Major Functions (Duties and Responsibilities) Cont

Supervisory Responsibilities

Leading: Self

Experience Qualifications


Three (3) years of experience managing complex projects and or programs utilizing data, work plans and project management tools.

Preferred Experience

Education Qualifications


Bachelor’s degree in a related field from an accredited institution is required.  

Preferred Education


Master’s degree in Public Health from an accredited institution preferred.

Professional Certification

Professional Licenses

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


Knowledge of process improvement or Lean principles are preferred.

Skills Requirement


Excellent analytic, documentation and project management skills. Must be organized and have excellent written and verbal communication skills. Must possess excellent interpersonal skills. Proven effective time management, leadership, and organizational skills.

Abilities Requirement


Must be able to work in a diverse, demanding, and evolving environment with strong conflict and problem resolution skills. Ability to interact with external entities and represent IEHP in a professional manner. Ability to appropriately prioritize and manage multiple projects and tasks. Ability to understand the importance of and respect the confidentiality of sensitive information. Manage high volume of email communications. Creates ideas that move IEHP forward. Learns and experiments. Challenges the status quo. Shares ideas and discoveries. Is proactive in making changes happen.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Word processing, spreadsheet and database analysis involving computer keyboard and screens.

Work Model Location

Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Use of computer mouse - FREQUENTLY
Hearing: In a group - FREQUENTLY
Hearing: One-on-One - CONSTANTLY
Communicate: Information/ideas verbally - FREQUENTLY
Perform complex and varied tasks - CONSTANTLY
Develop and maintain positive work relationships - CONSTANTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Decision-making - FREQUENTLY
Lead/Influence Others - FREQUENTLY
Work review - FREQUENTLY
Problem Solving - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY


Starting Salary: $70,012.80  - $89,273.60  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 7,000 and a team of more than 2,500 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles