Special Programs Manager II - Hospital Relations

Date: Sep 22, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 7727 


Position Summary/Position


Under the direction of the VP of Hospital Relations, the Special Programs Manager II – Hospital Relations supports the Hospital Relations department in the coordination of intra and interdepartmental system configuration and process projects in the areas where Health Plan and Hospital Operations intersect. Areas may include but are not limited to: Hospital influenced HEDIS measures, Pay for Performance, Quality/Performance Improvement activities, optimizing and innovating programs to improve hospital risk profiles, data aggregation, data collection, vendor oversight, and reporting.  The Special Programs Manager II - Hospital Relations   is responsible for programs management including initiation, planning, development, and monitoring of Special Program implementations in order to ensure efficacy, quality, on time/on target delivery, and fiscal sustainability.
This position will act as a liaison between several functional departments, internally and externally, for related activities to ensure projects and issues are tracked, updated, and reported out frequently as scheduled.  This position will also provide support to department leaders to facilitate improvement activities and coordinate the delivery of documents related to internal and external audits for the Core Business Systems department. This position will ensure that policies and procedures, requirements, change control requests, and issue management tickets are completed as necessary and available for review. This position will provide expertise and knowledge to project management processes for release management, and interdepartmental issue response and resolution management. This position will be involved with quality improvement initiatives, technology and innovation deployments and communications of project and issue management at all levels of the project deployment.

Major Functions (Duties and Responsibilities)


1. Provide research, analytical support, and project management to the VP of Hospital Relations and the Director of Hospital Relations in the management of strategic projects in the area of initiation, planning, development, implementation and ongoing monitoring that are in the best interest of Hospital Relations business operations.
2. Manage medium-to-large complexity / medium-to-high priority programs and interventions such as business, regulatory or technology deployments (inclusive of project budgets and acquiring resources with agreements from functional areas, 3rd party vendors, and consultants).
  a. Facilitate daily project operations, perform detailed information gathering, analysis and investigation; provide recommendations and escalate immediate decision making as needed.
  b. Document and track issue resolution, implementation of regulatory changes and standardized processes for strategic projects.
3. Coordinate, prepare, and monitor assigned Hospital Relations department projects. Capture process efficiencies developed through projects and incorporated LEAN methodologies into project practices.
  a. Act as a liaison between several functional departments for program development, configuration and technology-related activities to ensure projects and issues are tracked, updated, and reported out frequently as scheduled.
  b. Monitor ongoing work plans, metrics and initiatives to ensure that interventions are completed timely to mitigate risks and issues.
  c. Provide documentation and report outs.
4. Assist the Hospital Relations Leadership in the collaboration between the Health Plan and Hospital Partner departments and compliance in planning, developing, and implementing strategies for improvement.
  a. Determine program resource requirements and procedure resources.
  b. Gather details for budgets needed and analysis for special projects or issue resolution as requested by Hospital Relations Leadership.
5. Provide training to stakeholders and members as needed and ensure the quality and accuracy of educational materials and communications regarding program services.
6. Assist the Hospital Relations Leadership to  work with external vendor(s) as needed in  planning  and implementing specific initiatives and manage the terms of the vendor service agreement. When required, leads or assists with the development of Request for Proposals (RFP) for external products and / or services.
7. Support the Hospital Relations Leadership to operate the various Joint Operations Committees/Meetings, ensuring appropriate planning and all follow-up activities or action items from the meetings are completed in a timely manner for a successful execution.  Support the Hospital Relations Leadership and sponsors with special  companywide  and departmental projects and initiatives that interface with hospitals.
8. Assist in coordination of annual reviews of Policies and Procedures (PnP), especially those impacting hospitals and ancillary providers, which includes gap analysis for PnPs, working with SMEs to update existing content  or  creating  new  documents,  and  uploading  into Compliance 360, SharePoint, or other source document management areas as needed. Assist in the responses and completion of deliverables to Corrective Action Plans (CAPs) as requested.

Major Functions (Duties and Responsibilities) Cont

Supervisory Responsibilities

Experience Qualifications


Five (5) years of experience in project management. Application experience and knowledge of standard PM practices with ability to develop plans.

Preferred Experience


Prior experience in healthcare/hospital setting preferred.

Education Qualifications


Master’s degree from an accredited institution required. 
Master’s degree in Public Health, Health Administration, Public Administration, or other healthcare related focus from an accredited institution preferred.

Preferred Education

Professional Certification


Project Management Professional (PMP) Certification, Certified Professional of Healthcare Quality (CPHQ), or other recognized quality improvement certificate preferred. 

Professional Licenses

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


Must possess strong knowledge of project management and cross- organization coordination. Understanding and sensitivity to a multi-cultural environment and community. This position provides key operational information and key organizational tactical / strategic information through the effective implementation of data initiatives.  Initiatives include data trending analyses, data profiling, data mining, data analysis, and promoting a data-aware culture throughout IEHP.

Skills Requirement


Strong interpersonal skills. Strong project management skills and strong issue management skills. Microcomputer applications: spreadsheet, database, and word processing. Must have excellent writing, 

Abilities Requirement


Strategic thinker. Must support a culture of collaboration. Strong ability to translate data into meaningful and actionable information. A high degree of patience, attention to detail and the ability to work in changing, fast-paced environment.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Word processing involving computer keyboard and screens; travel within California.

Work Model Location

Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY

A reasonable salary expectation is between $79,809.60  - $101,774.40, based upon experience and internal equity.


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 7,000 and a team of more than 2,500 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles