Special Programs Manager I - Quality Systems

Date: Dec 27, 2021

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 6542 


Position Summary/Position


Under the direction of the Sr. Director of Quality Systems, the Special Programs Manager I – Quality Systems is responsible for management of various programs and projects assigned. General areas of responsibility include sponsor liaison, project assessment and initiation, resource planning, project implementation, ensuring that projects are progressing according to project plans and quality standards.

Major Functions (Duties and Responsibilities)


1. Collaborate with multiple departments to develop and implement Milestones for programs/projects
2. Monitor ongoing work plans and initiatives to ensure that interventions are done as documented in the project plan.
3. Facilitate productive working relationships with internal and external partners to collaborate and synergize actions and processes to ensure standard work and standard reporting requirements and opportunities for improvement.
4. Oversee and assist assigned project manager with education and additional details or requirements needed for successful project implementations.
5. Complete research and analysis of assigned projects and share education and information to the workgroup.
6. Create and analyze data needed to manage program/project requirements.
7. Develop project work plans based on program deficiencies assessment or as prompted by new program requirements.

Supervisory Responsibilities

Leading: Self

Experience Qualifications


Three (3) years of experience in a managed care environment with experience in managing complex projects and or programs utilizing data, workplans and project management tools. 

Education Qualifications


Bachelor’s degree from an accredited institution required.

Preferred Education


Master’s degree in Public Health from an accredited institution preferred.

Drivers License Required


Skills Requirement


Excellent analytic, documentation and project management skills. Must be organized and have excellent written and verbal communication skills.

Must possess excellent interpersonal skills.

Proven effective time management, leadership and organizational skills.

Ability to understand the importance of and respect the confidentiality of sensitive information.

Abilities Requirement


Must be able to work in a diverse, demanding and evolving environment with strong conflict and problem resolution skills.

Ability to interact with external entities and represent IEHP in a professional manner.

Ability to appropriately prioritize and manage multiple projects and tasks.

Manage high volume of email communications.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Word processing, spreadsheet and database analysis involving computer keyboard and screens.


Starting Salary: $66,040.00  - $84,219.20  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles