Quality Improvement Facilitator II

Date: Sep 4, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 6788 


Position Summary/Position


Under the direction of management, and with minimal supervision, the Quality Improvement (QI) Facilitator II works closely with front line leaders, external partners and organizational teams to plan, organize, facilitate, and lead quality improvement projects.  The QI Facilitator II has a strong understanding of IEHP’s strategic priorities and organizational goals and supports these goals through the development and implementation of QI program activities. The QI Facilitator II will skillfully use techniques of system design, project management, continuous quality improvement (e.g., brainstorming, cause and effect analysis, root cause analysis), outcomes measurements, and data analysis to support the development, implementation, and oversight of QI programs.  

Major Functions (Duties and Responsibilities)


1. Leads the facilitation for all levels of IEHP staff, hospital teams, and workgroups in the development and implementation of performance improvement initiatives related to successes in reaching established goals.  
2. Oversees and monitors the development, implementation, and outcomes of quality improvement programs.  
3. Prepares and presents regulatory and committee, and other reports summarizing QI initiatives and the success and/or progress in reaching established goals.
4. Applies and teaches standardized QI concepts and techniques to achieve established quality goals for both internally and externally developed quality improvement programs. 
5. Leads and supports ongoing development of shared organizational and external stakeholders’ quality improvement infrastructure including system design, identification of organizational QI initiatives, tracking of project evaluations/studies, tools, and resources for project monitoring.
6. As a subject matter expert, assesses and identifies quality gaps and opportunities, facilitates quality improvement initiatives within the organization, and ensures timely project completion and expected outcomes.
7. Translates data into meaningful information, draws conclusions, and relates findings to industry standards.  Provides recommendations to departmental stakeholders and QI Leadership Team regarding performance gaps, program implementation, and performance outcomes in order to maintain an effective QI Program.

Supervisory Responsibilities

Leading: Self

Experience Qualifications


Minimum of 4 years demonstrated experience, at a professional level, in process/project management including participation in quality improvement projects or operations.

Preferred Experience


Prior experience in the health care setting preferred.

Education Qualifications


Master’s degree from an accredited institution required.

Preferred Education


Master's Degree in Public Health, Health Administration, Public Administration, or other healthcare related focus from an accredited institution preferred.

Professional Certification


Project Management Professional (PMP) Certification, Certified Professional of Healthcare Quality (CPHQ), or other recognized quality improvement certificate preferred.

Professional Licenses

Drivers License Required


Knowledge Requirement


Working knowledge of healthcare quality performance and measurement sets including; CMS quality withhold, Managed Care Accountability Set, NCQA Quality Improvement Standards and HEDIS. Ability to apply knowledge of project management techniques, tools of continuous improvement, and work process redesign.

Skills Requirement


Strong analytical and critical thinking skills. Proficient in all Microsoft Office applications, with an emphasis on Excel, PowerPoint and Visio. Strong communication skills (verbal, written and listening). Possesses problem solving, conflict management, and team building skills in order to ensure a productive work environment and achievement of quality goals. 

Abilities Requirement


Ability to interact effectively.  Must exhibit high attention to detail. Ability to successfully apply facilitation techniques to quality improvement project teams to achieve optimal outcomes. Ability to read and interpret data.  Able to perform complex tasks, prioritize multiple projects and work under pressure to meet deadlines in a fast-paced environment.  Successfully apply facilitation techniques to quality improvement project teams to achieve optimal potential.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Physical Requirements

Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Keyboarding: Traditional - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY

A reasonable salary expectation is between $90,992.10  - $116,016.58, based upon experience and internal equity.


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles