Quality Improvement Facilitator I

Date: Mar 11, 2023

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 8681 


Position Summary/Position


Under the direction of management, the Quality Improvement (QI) Facilitator I assists in the facilitation of quality improvement initiatives, including planning, implementation, assessment, and monitoring.  The QI Facilitator I possesses knowledge of fundamental quality improvement concepts; and is able to apply the techniques of system design, project management, continuous quality improvement (e.g., brainstorming, cause and effect analysis, root cause analysis), and outcomes measurements with minimal coaching or oversight.

Major Functions (Duties and Responsibilities)


1. Collaborates with quality team and business owners to coordinate quality improvement activities, identify appropriate resources needed, and coordinate schedules to ensure timely completion of projects.
2. Participates in the development of regulatory and committee reports summarizing QI programs/activities and their success in reaching established goals.
3. Contributes to the education and training for leadership and team members relating to quality improvement concepts and organizational initiatives, which address gaps in knowledge, competency, or skills among internal team members.
4. Utilizes established NCQA regulatory benchmark guidelines to determine quality gaps within the organization and provides suggestions for improvement programs to departments and quality team.  
5. Assists with the ongoing development of organizational quality improvement infrastructure including identification of organizational QI initiatives, tracking of project evaluations/studies, and tools and resources for project monitoring.
6. Contributes to the development of recommendations for QI Leadership Team regarding performance gaps, program implementation, and performance outcomes in order to maintain an effective QI Program.
7. Establishes effective working relationships and maintains communication with department sponsors and quality improvement team.

Major Functions (Duties and Responsibilities) Cont

Supervisory Responsibilities

Leading: Self

Experience Qualifications


Minimum of two (2) years demonstrated experience, at a professional level, in process/project management including participation in quality improvement projects or operations.

Preferred Experience


Prior experience in the health care setting preferred.

Education Qualifications

Bachelor's degree from an accredited institution required.

Preferred Education


Bachelor's Degree in Public Health, Health Administration, or other health care related field from an accredited institution preferred.

Professional Certification


Project Management Professional (PMP) Certification, Certified Professional of Healthcare Quality (CPHQ), or other recognized quality improvement certificate preferred.

Professional Licenses

Drivers License Required


Knowledge Requirement


Foundational knowledge of project management techniques, basic tools of continuous improvement, and work process redesign.

Skills Requirement


Strong analytical and critical thinking skills. Proficient in all Microsoft Office applications, with an emphasis on Excel, PowerPoint, and Visio. Strong communication skills (verbal, written and listening).

Abilities Requirement


Must exhibit high attention to detail. Ability to interact effectively. Ability to read and interpret data.  Able to perform complex tasks, prioritize multiple projects and work under pressure to meet deadlines in a fast-paced environment.  Successfully contribute to quality improvement projects to achieve optimal potential.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Model Location


Physical Requirements

Hearing: One-on-One - FREQUENTLY
Keyboarding: Traditional - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY

A reasonable salary expectation is between $79,809.60 and $101,774.40, based upon experience and internal equity.

Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region, designated as “Great Place to Work.” With a provider network of more than 5,000 and a team of more than 3,000 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award-winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and stellar benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.

Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles