Process Improvement Facilitator III

Date: Nov 23, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 8389 

 

Position Summary/Position

 

Under the general direction of the Director, Process Improvement Sensei, the Process Improvement Facilitator III will work closely with front line leaders and teams on day-to-day continuous improvement, A3 thinking and Managing for Daily Improvements (MDI's) with the use of Lean process improvement tools and methodologies.  The Process Improvement Facilitator III will plan, implement, and facilitate the work activity of the unit to accomplish goals and objectives, facilitate team decisions, resolve team conflict, and assist in the development of implementation action plans, including follow-up.

Major Functions (Duties and Responsibilities)

 

  1. Consults and coaches others in the development of their Lean leadership competencies and assists leadership in promoting and leading Lean across the organization. 
  2. Leads the facilitation of improvement projects and events of a complex nature with minimal oversight, including assessment, planning and follow-up.  May be responsible for oversight of multiple Value Streams.  Meets quality standards and the production of expected deliverables during all phases of the event and project life cycle.
  3. Supports the development of leader standard work for a linked checking system and a linked learning system that connects senior management work to that of the front lines. 
  4. Assists leadership in identifying appropriate opportunities and metrics for successful Lean transformation. 
  5. Prioritizes Process Improvement resources to align with strategic initiatives.  Accountable for leading key improvement efforts across enterprise-wide value streams using established Lean best practices, standard work processes, methods, and tools. 
  6. Ensures the implementation and management system as part of all Kaizen events to support sustainability.  Coaches and mentors Leadership teams in establishing and maintaining the strategic focus area, action plans, dashboards, and linked measurement system to execute the work.
  7. Monitors external trends and how they impact the organization, as well as provides external context to inform the development of interactions. 
  8. Establish effective working relationships and maintain communication with key executive and senior level business and clinical leaders.

Major Functions (Duties and Responsibilities) Cont

Supervisory Responsibilities

Leading: Self

Experience Qualifications

 

Three (3) years of demonstrated experience, at a professional level, in process/project management including participation in improvement projects or operations and five (5) years in a dedicated Lean role. Experience leading change management initiatives at an enterprise level required. Project Management experience required. Experience with advance Lean technical concepts such as level loading, pull, mistake proofing and rapid changeover.

Preferred Experience

 

Lean, Six Sigma or other problem-solving methodology preferred.  Must have familiarity and aptitude in the use of small group and adult learning techniques, certified trainer or group facilitator preferred.  Prior health care experience preferred.

Education Qualifications

 

High school diploma or GED required.

Preferred Education

 

Bachelor's degree from an accredited institution preferred. 

Professional Certification

 

Certified trainer or group facilitator preferred.

Professional Licenses

Drivers License Required

No

Knowledge Requirement

 

Knowledge of Lean tools and methodologies, including A3 thinking, Kaizen events, value stream mapping and Lean technical concepts such as 5S, quality, flow, and visual systems.

Skills Requirement

 

Demonstrated skills in successfully working with and motivating diverse work teams, including group process facilitation, change management and conflict resolution. Skilled in teaching improvement concepts and principles to diverse audiences from Senior Management to frontline staff. Excellent project and time management skills. Strong communication skills (verbal, written and listening). Highly proficient in all Microsoft Office applications, with an emphasis on Word, Excel, PowerPoint, and Visio.

Abilities Requirement

 

Ability to interact effectively. Must be comfortable speaking in public speaking and to varied audiences. Ability to read and interpret data and translate data into meaningful information to shape work at both the department and enterprise level. Strong analytical and critical thinking skills. Able to perform complex tasks, prioritize multiple projects and work under pressure to meet deadlines in a fast-paced environment. Must possess leadership qualities.

Commitment to Team Culture

 

The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions

 

Word processing and data entry involving computer keyboard and screens, lifting up to 25 pounds. 

Work Model Location

Onsite

Physical Requirements

Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Memory - FREQUENTLY
Regular and reliable attendance - CONSTANTLY
Keyboarding: 10-Key - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: Traditional - FREQUENTLY
Sitting - CONSTANTLY
Indoors - FREQUENTLY
Lighting - CONSTANTLY

A reasonable salary expectation is between $91,000.00 and $116,022.40, based upon experience and internal equity.

Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region, designated as “Great Place to Work.” With a provider network of more than 5,000 and a team of more than 3,000 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award-winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and stellar benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles