Process Improvement Facilitator I

Date: Nov 7, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 8344 


Position Summary/Position


Under the general direction of the  Director of Process Improvement, the Process Improvement Facilitator I assists with  process improvement programs, guides and facilitates local to some cross functional improvement projects with  coaching support from other Lean Facilitators.  Support  includes assisting with Kaizen Events, Value Stream Mapping sessions, and other kaizen events, and contributes to the development and implementation of improvement programs across the organization.  Provides supplemental Lean analytic support and facilitation support for projects.

Major Functions (Duties and Responsibilities)


1. Assists in the facilitation of improvement projects and events, including assessment, planning, event facilitation, and follow-up/sustainability, with some coaching. 
2. In concert with project sponsors, Process Improvement Facilitators and Process Improvement Leadership, assesses and identifies problems and opportunities, coordinates the activities of the improvement team, identifies appropriate resources needed, and coordinates schedules to ensure timely completion of improvement projects.
3. Assists with the development of office infrastructure, including Lean best practices, tools, and methods essential for Lean education and promotion of Lean thinking throughout the organization. 
4. Provides education and training for management and Team Members relating to project requirements using various tools such as event-based training and other formal and informal educational opportunities. Conducts curriculum-based classroom training on Lean principles.
5. Contributes in the collection and analysis of data, data maintenance and assists in preparing reports to support decision-making and continuous improvement.  May coach process owners to track and report results from improvement efforts.
6. Demonstrates the ability to translate data into meaningful information, draw conclusions and shape work at the departmentlevel.
7. Provides guidance for improvement programs to departments and project Team Members by defining program intent and assisting with the development of deliverables to ensure project goals are met.
8. Establishes effective working relationships & maintains communication with project owners and sponsors, project oversight group members and key stakeholders.

Major Functions (Duties and Responsibilities) Cont

Supervisory Responsibilities

Leading: Self

Experience Qualifications

One (1) year of demonstrated experience, at a professional level, in process/project management including participation in improvement projects or operations. One (1) year in a dedicated Lean role.

Preferred Experience


Project Management, Lean, Six Sigma or other problem solving methodology preferred.  Certified trainer or group facilitator preferred.  Prior health care experience preferred.

Education Qualifications


High school diploma or GED required.

Preferred Education


Bachelor's degree from an accredited institution preferred. 

Professional Certification


Certified trainer or group facilitator preferred.

Professional Licenses

Drivers License Required


Knowledge Requirement


Knowledge of Lean tools and methodologies, including A3 thinking, Kaizen or Rapid Improvement Events, value stream mapping and Lean technical concepts such as 5S, quality, flow, and visual systems.

Skills Requirement


Excellent project management skills. Demonstrated skills in successfully working with and motivating diverse work teams, including group process facilitation, change management and conflict resolution.  Strong communication skills (verbal, written and listening).  Must be comfortable speaking in public speaking and to varied audiences, including large groups. Highly proficient in all Microsoft Office applications, with an emphasis on Excel and PowerPoint. Strong analytical and critical thinking skills. 

Abilities Requirement


Ability to read and interpret data. Able to perform complex tasks, prioritize multiple projects and work under pressure to meet deadlines in a fast-paced environment. Ability to interact effectively.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions

Work Model Location


Physical Requirements

Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Keyboarding: Traditional - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY

A reasonable salary expectation is between $61,422.40 and $78,312.00, based upon experience and internal equity.

Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region, designated as “Great Place to Work.” With a provider network of more than 5,000 and a team of more than 3,000 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award-winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and stellar benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.

Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles