Manager, Social Determinant of Health Programs

Date: Jul 15, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 7542 


Position Summary/Position


Under direction from Director of Community Health, the Manager, Social Determinant of Health Programs is responsible for implementing and coordinating high-priority initiatives and pilot programs addressing Social Determinants of Health (SDoH) innovation across IEHP.  Plans, organizes, monitors, and oversees cross functional teams (ILDS & Health Navigator) to deliver high quality programming to Members, Providers, Team Member and Community Partners. The Manager, Social Determinant of Health Programs oversees the coordination and implementation of both programs which provides Member education on healthcare access, primary care, and prevention, improving access to services for Seniors & Persons with Disability (SPDs), provides cultural & linguistic resources, and addressing social determinants of health, in both the San Bernardino and Riverside areas. The Manager, Social Determinant of Health Programs will be responsible for meeting team goals and outcomes for the ILDS Program. Responsibilities include quality assurance procedures, regular information gathering, quality monitoring, regulatory compliance, data collection, evaluation of activities, staff supervision and serve as the liaison/ambassador to internal and external clients/community partnerships. The Manager, Social Determinant of Health Programs will be responsible for assisting with information gathering and reporting field intelligence and time management of staff.  Additional focus will include developing the agenda for and leading the monthly team meetings and individual one-on-ones. Other duties will be assigned by the Director of Community Health and appropriate IEHP Senior Staff, as required. The ILDS Program Manger must be willing to have a flexible work schedule which includes evenings and weekends when needed.

Major Functions (Duties and Responsibilities)


1. Meet or exceed team daily/weekly/monthly/annual goals for program.
2. Hire, train, and manage the ILDS and support staff, both out in the field and in house.
3. Plan, lead, organize and monitor outcomes for IEHP’s ILDS Program which include the Disability, Cultural and Linguistic (C&L) Programs, Health Navigator and Social Determinants of Health Initiatives.
4. Monitor, mentor, and develop the ILDS Team both internally and in the field when in the homes of our Members.
5. Lead the full initiative life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment, and closure.
6. Track, evaluate, and advance ILDS opportunities, partnerships (current and prospective) and key initiatives for ILDS team use.
7. Oversee the development are a broad range of communication materials for internal and external audiences to articulate partnership opportunities, pilot programs and initiatives, and research findings related to Plan’s ILDS goals
8. Recommend, develop, and implement internal and external training to raise awareness of cultural, disability and health equity issues to achieve Program goals.
9. Review healthcare related legislation and assess impact on IEHP’s ILDS Programs.
10. Assists in developing and maintaining disability access, health equity, and C&L policies and standards.
11. Develop and maintain productive relationships with key regulatory entities, County agencies, and stakeholders.
12. Work with other departments and units within IEHP to accomplish any primary or secondary program-related research, such as segmentation analyses and consumer attitude studies.
13. Keep team informed of any programmatic changes within IEHP departments to ensure accurate information is being provided to all Members & Internal IEHP staff.
14. Conducts performance reviews of each TM within IEHP guidelines. This is in collaboration with Health Navigator Program Supervisor and ILDS Program Supervisor.
15. Assist in the coordination of ongoing team meetings in addition to staff meetings with internal IEHP departments.
16. Recommend and implement Program changes as necessary to meet IEHP’s Community Health Strategy.
17. Assist in collaborating with Management from Care Management, Member Services, Health Education, Behavioral Health, and Community Health departments when resolving Member issues or working on Program projects.
18. Communication of field intelligence collected by ILDS TM’s, to share with Internal IEHP departments & senior management.
19. Assure the standards for Member rights and responsibilities, such as confidentiality are maintained by staff.
20. Assist CH Director in coordinating special projects both internally and with community partners.
21. Nurture relationships with partners who provide resources to families in the communities we serve.
22. Assist in the coordination of education/discussion forums surrounding various preventive health, or healthcare access topics in Program territories.
23. Conduct presentations on ILDS Program model and data both internally & externally.
24. Oversee Health Plan language service contracts.
25. Serve as the Health Plan’s ADA Coordinator.
26. Responsible for maintaining and collecting quantitative and qualitative information and evaluative tracking data on program and initiatives, to assist in providing monthly, quarterly reporting for the ILDS program.
27. Communicates and implements LEAN model to staff and maintains the standards, processes, and training to the Health Navigator Program.

Major Functions (Duties and Responsibilities) Cont

Supervisory Responsibilities

Leader: Administers Hires, Terminations, and Performance Reviews

Experience Qualifications


Five (5) years of experience in any/all of the following:
- Program Management
- Managed Care/IPA/Clinic Setting
- Personnel & Budget management responsibility


Three (3) or more years leading programs for people with disabilities and minority groups experiencing health disparities:
- Delivering Presentations/Trainings to varied audiences
- Experience working with State Health Programs (Medi-cal)
- Case Coordination
- Community Health Work/Promotora Programs


Experience developing programs, conducting trainings, and skill in group facilitations is required.

Preferred Experience

Education Qualifications


Master’s degree in Social Work, Public Health, Public Administration or closely related field from an accredited institution required.

Preferred Education

Professional Certification

Professional Licenses

Drivers License Required

Yes, must have a valid California Driver's license and valid automobile insurance. Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points.

Knowledge Requirement


Knowledge of Medi-Cal and Medicare preferred.  Knowledge and familiarity with resources available in both Riverside and San Bernardino Counties such as housing assistance, food programs, crisis counseling services, etc. is required. Must possess knowledge of independent living philosophy. Understanding and sensitivity to a multi-cultural environment and community.  

Skills Requirement


Bilingual Preferred.
Computer skills, including typing, data entry, and managing email. Proficiency with Word, Excel and PowerPoint are highly desirable. Excellent communication and interpersonal skills, including but not limited to the ability to connect with an audience, the ability to speak using clear and plain language, active listening, and strong writing ability. Relationship skills, including but not limited to empathy, motivational interviewing, coaching and social support, and managing conflict. Sensitivity to multi-cultural communities. Professional skills, including but not limited to balancing multiple projects, constant learning, observing ethical and legal rules, identifying situations calling for mandatory reporting, and practicing respect and courtesy. Ability to objectively report data.  Ability to critically review data and identify targeted areas for program activity. Excellent writing, interpersonal, communication, project management and organizational skills.

Abilities Requirement


Must have high degree of patience and attention to detail.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Must be able to lift 50 lbs. High amount of field work with 50% driving travel required.

Work Model Location

Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Foot/Leg Controls - FREQUENTLY
Hearing: One-on-One - FREQUENTLY
Hearing: In a group - FREQUENTLY
Hearing: Over the Telephone/Cell Phone - FREQUENTLY
Hearing: Conference Speakers/Video Calls/Radio Calls - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Communicate: Verbally engage with customer base - FREQUENTLY
Communicate: Give instructions, advise, warn, instruct - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Adaptability: rate of change in work location - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Decision-making - FREQUENTLY
Lead/Influence Others - FREQUENTLY
Problem Solving - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY


Starting Salary: $103,708.80  - $132,225.60  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 7,000 and a team of more than 2,500 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles