Manager, IT Quality Assurance - Test Delivery (Hybrid)

Date: Aug 6, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 7594 


Position Summary/Position


The IT Quality Assurance (QA) Test Delivery Manager will oversee the quality Engineering activity of the IT department and develop, implement, and maintain a system of quality, regression, and reliability testing for IEHP’s products and/or development processes. The primary responsibilities will include but not limited to Quality Engineering, Assurance and Control for IEHP applications.

Major Functions (Duties and Responsibilities)


1. Develop, implement, and manage IT Quality processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery including creating automated and manual Test Libraries
2. Identify and set appropriate quality standards and parameters for products
3. Communicate quality standards and parameters to the product development team and other appropriate staff
4. Participate and coordinate product testing processes
5. Identify and analyze issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues
6. Review user feedback with development and Business team
7. Maintain compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies
8. Establish and track QA metrics to demonstrate the progress of the architecture function
9. Own enterprise IT QA, QC, QE or partner networks that are critical to the success of IEHP now and in the future represented by our roadmap and future strategies

Supervisory Responsibilities

Leader: Administers Hires, Terminations, and Performance Reviews

Experience Qualifications


A minimum of ten (10) years of information systems experiences as a Lead or Project Manager. Proven leadership experience, mentoring, and developing a team at a leadership level.
Of the ten (10) years of experience requirement minimum must have extensive experience in:
­ - IT Quality Assurance Lead or Manager.
­ - Successful created and managed IT QA function
­ - Bringing in thought leadership to the organization
­ - Experience as facilitator and negotiator/mediator.

Education Qualifications


Bachelor’s degree in Computer Science, Information Management or similar technical field from an accredited institution required.

Professional Certification


Agile, TDD or equivalent industry certifications preferred.

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


Strong understanding of:

- Healthcare issues, information systems, management issues, and current trends.

- Conceptualizing business strategies while implementing information systems and technology strategic direction.

Skills Requirement


- Strong planning, organization, critical thinking, decision-making and communication (verbal and written) skills.

- Strong interpersonal skills

- Budget management skills. Proven skills in budget preparation fiscal management.

- Group presentation, leadership, team building, analytical and organizational skill.

- Excellent verbal and communication skills.

- Excellent interpersonal and client service skills.

- Strong analytical and problem-solving skills.

- Recruit, motivate and manage IT staff members

Abilities Requirement


Proven ability to:
- Be a manager with a hands-on approach in a complex fast-paced business environment.
- Present issues and challenges in senior management forums.
- Work with a team of professionals from various disciplines. 
- Lead through times of change, disruption, and growth.
- Express action-oriented and creative approaches to IT system issues and problems.
- Listen effectively, respond to sensitive inquiries or complaints, cope with an ambiguous or changing environment.
- Effectively prioritize and execute tasks in a high-pressure environment.
- Communicate ideas in both technical and user-friendly language.
- Have excellent organizational skills and attention to detail.
- Have excellent time management skills with a proven ability to meet deadlines.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Work Model Location


Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY


Starting Salary: $134,804.80  - $171,870.40  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 7,000 and a team of more than 2,500 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles