Instructional Designer II

Date: Nov 21, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Team Members are eligible to apply for a transfer or promotion after successfully completing their six-month introductory period AND have no open/active performance improvement plan (PIP). In addition, Team Members must meet the minimum requirements of the position for which they are applying. Member Services Representatives and Registered Nurses must complete one year of service in their current role as well as the requirements above.


Position Summary/Position


The Instructional Designer II is responsible for supporting the Learning and Development Department through the creation and maintenance of various learning solutions throughout the training lifecycle. In this capacity the individual will plan, create, and develop various learning solutions as the project lead or in conjunction with multiple Team Members as part of a collaborative development effort. May also be a called upon to execute development of solutions designed by senior Learning Experience Designers.

Major Functions (Duties and Responsibilities)


The Instructional Designer II is responsible to train, develop, and administer learning content through:
1. Creation of synchronous and asynchronous course materials in various modalities not limited to eLearning, instructor-led, virtual instructor led and blended learning among other formats.
2. Following prescribed Instructional design methodologies (i.e. ADDIE and SAM) in the execution of course development projects.
3. Interacting with project stakeholders to include SMEs, sponsors, instructional staff and other collaborators in the execution of training development plans.
4. Conducting project management tasks to ensure course development remains on target, stakeholders are informed and involved, and resources needed for success are identified and utilized effectively.
5. Managing the development of instructional materials (eLearning, job aids, tutorials, digital interactives, user guides, audio and video materials, storyboards, knowledge checks, et.) that transform information into engaging instructional materials.
6. Monitoring course satisfaction, assessments and evaluations and provides recommendations to leadership to improve course program and learning outcomes.
7. Conducting research and staying informed of emerging adult learning, course development and facilitation techniques. Applies acquired knowledge to future course development efforts.
8. Providing guidance to junior designers as part of collaborative projects.
9. Use media tools and best practices to create powerful multimedia experiences that engage and inform the learner.
10. Providing support for other duties as required to ensure the organizations training operations are successful.

Major Functions (Duties and Responsibilities) Cont

Supervisory Responsibilities

Leading: Self

Experience Qualifications


Five (5) years of proven experience in training, instruction, and/or curriculum development focused on adult learners. At least three (3) years in a direct role of Instructional Designer /Learning Experience Designer or equivalent. Three plus (3+) years of proven experience leveraging e-authoring software and multimedia tools in the creation of training materials. Demonstrated experience with e-authoring software to include the following: Articulate Storyline Suite, Articulate Rise, Adobe Captivate, Vyond and Camtasia. (portfolio or work examples must be provided). Demonstrated experience in graphic design or image editing software and applications including InDesign, Illustrator, Photoshop. Strong experience using audio editing tools such as Adobe Audition. Experience with MS Office Suite.

Preferred Experience

Education Qualifications


Bachelor’s Degree in Education, Instructional Design, Business, Communications or related field from an accredited institution required.

Preferred Education

Professional Certification


Industry-level Certifications/Certificates such as ATD Master Trainer, ATD Instructional Design, ATD E-Learning Developer, CPLP, APLP, CTT+ preferred.

Professional Licenses

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


- Knowledge of the SAM and ADDIE Instructional Design Methodologies.
- Knowledge and skill in applying adult learning techniques in classroom, electronic, group facilitation and one-on-one coaching settings.
- Knowledge of proper e-learning fundamentals and course development techniques.
- Knowledge of Kirkpatrick evaluation model and course assessment techniques.
- Knowledge of LMS capabilities and basic administration as well as the strong understanding of SCORM publishing techniques for e-learning content.
- Content/Course creation (using templates and existing information).
- Knowledge on content development techniques to include identifying learning objectives, assessing learners, establishing performance outcomes, and evaluating strategies to deliver instruction including consulting with program owners and subject matter experts to identify performance gaps and learning objectives.
- Basic understanding of core 508/ADA compliance standards for e-learning materials.

Skills Requirement


- Strong Computer Skills to include presentation building, screen capturing and document editing.
- Ability to storyboard project concepts, create and develop scripts 
- Strong Technical Writing skills, effectively communicating using the English language; in written, verbal, and visual forms.
- Strong Project Management Skills.

Abilities Requirement


- Ability to work effectively as part of a geographically dispersed team.
- Ability to communicate professionally and effectively with all staff levels.  
- Ability to work independently and multi-task.
- Able to produce training that is: Motivational, Memorable, Meaningful, and Measurable.
- Ability to translate technical information and requirements into a format that is user friendly and easy to integrate operationally.  
- Ability to coordinate and influence stakeholders in the furtherance of project goals.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Position is eligible for telecommuting/remote work model upon completing the necessary steps and receiving HR approval. The incumbent approved to telecommute may periodically be required to report to IEHP’s main campus for mandatory in-person meetings or for other business needs determined by IEHP leadership.

Work Model Location


Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Use of computer mouse - FREQUENTLY
Hearing: One-on-One - FREQUENTLY
Hearing: In a group - FREQUENTLY
Hearing: Over the Telephone/Cell Phone - FREQUENTLY
Hearing: Conference Speakers/Video Calls/Radio Calls - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Perform complex and varied tasks - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Develop and maintain positive work relationships - CONSTANTLY
Work review - FREQUENTLY
Rapid Pace of work - FREQUENTLY
Problem Solving - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY

A reasonable salary expectation is between $70,012.80  - $89,273.60, based upon experience and internal equity.


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles