IT Technical Program Manager III (Hybrid Work Schedule)

Date: Nov 27, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 7779 


Position Summary/Position


The IT Technical Program Manager III serves as the facilitator of the IT Project Management group (IPM). The IPM is Shared Services Program management function to help the business units and the Enterprise achieve the business strategy and goals. The IT Program Manager III and IPM define OKR's (Objectives, Key Results) in support of Enterprise and Portfolio strategic initiatives.

Major Functions (Duties and Responsibilities)


1. Chair Backlog Team meetings including stakeholders both internal and external to the SBU. Facilitates meetings to a meaningful outcome using available lean toolsets such as WSJF and Tableau reporting/dashboards. Works closely with Agile Release Train (ART) leadership to enable sustainable pace within the portfolio.
2. Establish Lean Portfolio Management framework and processes within IT Operations areas, aligning with development value stream portfolio processes as appropriate.
3. Perform analysis and design by translating enterprise data requirements and developing portfolio reporting solutions that yield relevant business information in a user-friendly format by collecting, analyzing and leveraging data. Ensures data accuracy.
4. Oversee portfolio modeling and analysis of opportunities. Ensures all work has priority established and is within the capacity of the organization. Reports portfolio performance and achievement of key results to Senior Management.
5. Oversee project stakeholder commitment in securing actualization of projected benefits. Ensures systems are in place to capture cost/benefit comparisons and report actual benefits relative to intended benefits over the long term.
6. Maintain knowledge of internal and external practices related to project and portfolio management practices and frameworks, resource capacity planning and associated education and training programs. Supports enterprise-wide tools and processes to enable standard portfolio performance reporting.
7. Support the operation project portfolio allocation and budget, monitoring and reporting variances monthly.
8. Manage Stakeholder Relationships
9. Manage Development of the Project Plan
10. Manage Project Progress
11. Manage Project Acceptance
12. Manage Project Transitions
13. Evaluate & Improve Project Performance

Supervisory Responsibilities

Leading: Guides Others

Experience Qualifications


A minimum of twelve (12) years of information systems experiences at a leadership level. Working knowledge and experience with Business Intelligence processes and reporting/modeling tools (such as Tableau, Jira etc.) Extensive experience with computer applications.

Of the twelve (12) years of experience requirement must have a successful track record of:
- Infrastructure & Network experience.
- Bringing in thought leadership to the infrastructure organization
- Experience as facilitator and mentor of IT Infrastructure team.

Education Qualifications


Bachelor’s degree in Computer Science, Information Management or similar technical field from an accredited institution required. 

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


Knowledge of the insurance business, systems, and processes.

Strong understanding of:
- Healthcare issues, information systems, management issues, and current trends.
- Conceptualizing business strategies while implementing information systems and technology strategic direction.
- Business Analysis and Project/Project Portfolio Management practices and techniques.
- Budget, Financial and Accounting principles and applications.

Skills Requirement


- Professional designations in Agile, SAFe or Project Management preferred
- Excellent communication, facilitation, presentation, organization and negotiation skills as well as the ability to influence others.
- Strong strategic, analytical reasoning, and critical thinking skills.
- Ability to provide executive level analysis and recommendations on strategic planning.
- Strong organizational, problem-solving, analytical, and decision-making skills.
- Effective leadership and human resource skills.
- Ability to develop and operate within a budget.
- Ability to mentor, teach, or foster development in others.
- Mentor, motivate, and manage IT staff members.

Abilities Requirement


Proven ability to:
- Be a team lead with a hands-on approach in a complex fast-paced business environment.
- Present issues and challenges in senior management forums.
- Work with a team of professionals from various disciplines. 
- Lead through times of change, disruption, and growth.
- Express action-oriented and creative approaches to IT system issues and problems.
- Listen effectively, respond to sensitive inquiries or complaints, cope with an ambiguous or changing environment.
- Promote a culture of diversity and inclusion within the department and the larger organization.
- Value different ideas and opinions. 
- Listen courageously and remain curious in all that you do
- Effectively interact with all levels of management and build strong relationships.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Involves intensive work with computer keyboard and screens.

Work Model Location


Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY
Hearing: One-on-One - FREQUENTLY

A reasonable salary expectation is between $103,708.80  - $132,225.60, based upon experience and internal equity.


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 7,000 and a team of more than 2,500 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles