IT Business Systems Analyst III (Hybrid Work Schedule)

Date: Feb 25, 2023

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 7580 


Position Summary/Position


The IT Business Systems Analyst III is responsible for planning, designing, overseeing development, and implementing Information Technology solutions. Applying analytical techniques and process, the IT BSA III provides guidance to IT and Business Departments, to resolve complex technical implementation and project deliverables. The IT BSA III will sometimes take responsibility to provide leadership on technology or process-improvement projects. Is responsible for developing system documentation such as requirements specifications, design documents, process flows, test plans, project plans, user manuals and training procedures. Also understands business requirements and often serves as liaison between business and IT groups and provides expertise in terms of implementing new processes. 

Major Functions (Duties and Responsibilities)


1. Provides guidance and leadership to impact process changes that will help the IT Organization improve service and delivery to its customers.
2. Provides leadership, mentorship, and direction to IT and business Team Members. 
3. Leads the planning, design, and implementation of technology upgrades and software application releases.
4. Performs requirements analysis, translating business needs into technical system requirements and specifications.
5. Establishes contracts and budgets with external service providers, ensuring that vendors meet commitments and deliver quality products and services. 
6. Develops and maintains system documentation including system requirements, design documents, process flows, intake requests, project plans, issue logs, and test plans.
7. Tracks and reports progress on technical implementations and manage customer expectations.
8. Facilitates project and problem-solving meetings with businesses with both business and IT groups.
9. Conducts research on hardware and software products and proposes recommendations to IT Management and Business sponsors.
10. Coordinates and performs testing of applications as needed
11. Proactively evaluates system performance measures to ensure that systems are scalable and continue to meet IEHP needs.
12. Builds liaison relationship with business and IT.
13. Conducts data gathering and analysis to understand business strategy requirements.
14. Provides support in creating reports, research, and documentation for the analysis of business satisfaction.

Major Functions (Duties and Responsibilities) Cont


15. Assists with the investigation and statement of problems. Escalates issues as appropriate.
16. Serves as a lead one or more moderately complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.
17. Establishes and maintains liaison relationships with business and IT to provide effective solutions.
18. Leads the assessment of business needs a structured requirements process (gathering, analyzing, documenting, and managing changes).
19. Leads development and communicates business requirements and functional specifications for the design and implementation of business solutions.
20. Provides input from a business and IT perspective.
21. Assists in the business process redesign and documentation as needed for new technology.
22. Conducts feasibility studies and draft proposals for evaluation by appropriate users and managers.
23. Investigates problems and resolves working in conjunction with technical teams.
24. Manages stakeholder expectations and analyze performance metrics to ensure stakeholder satisfaction.
25. Generates appropriate communication, process and plans for mitigating the disruption of change.
26. Participates in IT solution deployment activities. Ensures IT solutions meet business needs.
27. Coaches and transfers knowledge to less experienced team members.

Supervisory Responsibilities

Leading: Guides Others

Experience Qualifications


Seven plus (7+) years of technical systems analyst experience. Five plus (5+) years working within IT development environment, with the familiarity of SDLC, relational databases, and development practices. Five plus (5+) years of experience supporting complex software applications including custom-developed applications and commercial products.

Education Qualifications


Bachelor’s degree in general Business, Economics, Psychology, Computer Science, Mathematics, Statistics, or Finance from an accredited institution required.

Professional Certification


IIBA, CBAP preferred. 

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


- Understanding of SDLC and various methodologies
- Knowledge of formal requirements gathering methodologies. 
- Knowledge of project management principles and practices.

Skills Requirement


Requires technical, analytical, and interpersonal skills. Proficiency with Microsoft PC desktop applications including Excel, Word, MS Project, and Visio.

Abilities Requirement

- Ability to clearly articulate both problems and proposed solutions
- Ability to prioritize personal and team workloads to best meet organizational objectives
- Ability to work effectively on a high-performing team
- Analytical and process skills
- Resiliency and Ability to adapt in a dynamic environment
- Present issues and challenges to leads and managers
- Work with a team of professionals from various disciplines.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Makes necessary adjustments to work shift ensure completion of projects and to meet deadlines, e.g., system releases, critical milestones.

Work Model Location


Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY
Hearing: One-on-One - FREQUENTLY

A reasonable salary expectation is between $91,000.00  - $116,022.40, based upon experience and internal equity.


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 7,000 and a team of more than 2,500 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles