IT Business Systems Analyst II (Hybrid)

Date: Mar 3, 2023

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 8745 


Position Summary/Position


Applying analytical techniques and processes, the IT Business Systems Analyst II provide guidance to IT and Business Departments, to resolve technical and project implementation deliverables for medium and complex projects. The IT Business Systems Analyst II responsible for developing system documentation such as requirements specifications, design documents, process flows, test plans, project plans, user manuals, and training procedures. The IT Business Systems Analyst II understands business requirements and often serves as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

Requirements include (but are not limited to):
- Business Analysis Planning & Monitoring
- Elicitation & Collaboration
- Requirements Life Cycle Management
- Strategy Analysis
- Requirements Analysis
- Solution Evaluation

Major Functions (Duties and Responsibilities)


1. Work with business partners within one or more business organizations to align solutions with business needs.
2. Support one or more moderate to complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.
3. Progress liaison relationship with business and IT.
4. Conduct data gathering and analysis to understand business strategy requirements.
5. Provide factual content to feasibility study for standard programs, projects, and enhancements.
6. Aid in the development of UAT.
7. Provide support in creating reports, research, and documentation for the analysis of business satisfaction.
8. Assist with leading the investigation and statement of problems. Escalates issues as appropriate.
9. Serve as a lead one or more moderately complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.
10. Establish and maintain liaison relationships with business and IT to provide effective solutions.
11. Lead the assessment of business needs a structured requirements process (gathering, analyzing, documenting, and managing changes).
12. Lead development and communicates business requirements and functional specifications for the design and implementation of business solutions.
13. Provide suggestions from a business and IT perspective.
14. Assist in the business process redesign and documentation as needed for new technology.
15. Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers.
16. Ensure UAT strategies involve appropriate integration and process components.
17. Investigate problems and resolves working in conjunction with technical teams.
18. May manage stakeholder expectations and analyze performance metrics to ensure stakeholder satisfaction.
19. May generate appropriate communication, process, and plans for mitigating the disruption of change.
20. Participate in IT solution deployment activities. Ensures IT solutions meet business needs.
21. Coach and transfer knowledge to less experienced Team Members.

Major Functions (Duties and Responsibilities) Cont

Supervisory Responsibilities

Leading: Self

Experience Qualifications


Requires five plus (5+) years of relevant technical systems analyst or business work experience. 
- Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. 
- Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements. 
- Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted.
- Experience developing Quality-of-service (non-functional) requirements - are requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability. 
- Experience developing Performance Report - define the purpose of a report, its justification, attributes and columns, owners, and runtime parameters.
- Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process. 
- Experience conducting facilitated workshops for requirements analysis.
- Experience creating workflows and developing graphic representations of complex business processes.

Preferred Experience

Education Qualifications


Bachelor’s degree in Business Administration, Computer Science, Healthcare, or related program from an accredited institution required.

Preferred Education

Professional Certification


IIBA, CBAP Preferred. 

Professional Licenses

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


- Understanding of SDLC and various methodologies
- Knowledge of formal requirements gathering methodologies. 
- Knowledge of project management principles and practices.
- Understanding of how to interpret needs of stakeholders correctly.

Skills Requirement


Requires technical, analytical, and process skills. Requires interpersonal skills. Proficiency with Microsoft PC desktop applications including Excel, Word, MS Project, and Visio.

Abilities Requirement


Proven Ability to:
- Clearly articulate both problems and proposed solutions
- Prioritize personal and team workloads to best meet organizational objectives
- Work effectively on a high-performing team
- Adapt in a dynamic environment through maintaining resiliency
- Present issues and challenges to leads and managers
- Work with a team of professionals from various disciplines.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Makes necessary adjustments to work shift ensure completion of projects and to meet deadlines, e.g., system releases, critical milestones.

Position is eligible for telecommuting/remote work location model upon completing the necessary steps and receiving HR approval. The incumbent approved to telecommute may periodically be required to report to IEHP’s main campus for mandatory in-person meetings or for other business needs determined by IEHP leadership.

Work Model Location


Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY
Use of computer mouse - FREQUENTLY

A reasonable salary expectation is between $79,809.60 and $101,774.40, based upon experience and internal equity.

Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region, designated as “Great Place to Work.” With a provider network of more than 5,000 and a team of more than 3,000 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award-winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and stellar benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.

Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles