IT Architect III - Messaging & Collaboration (Hybrid Work Schedule)

Date: Mar 17, 2023

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 9054 


Position Summary/Position


Under the direction of the IT Manager, Compute & Collaboration Services, the IT Architect III - Messaging & Collaboration is responsible for designing, implementing, and managing Active Directory, Exchange, Office365, Azure, SCCM, Intune, IIS, DNS, Windows Servers physical and virtual systems and Microsoft supported applications. Responsibilities include design, implement, maintaining, and upgrading of all server systems in both physical and virtual environment and third-party applications. Assist other System Administrator in deploy and managing server hardware, DAS, SAN, Appliances; design, implement and support for Office365 and Azure related services. Schedule systems update, upgrade, and tune systems operations for optimal response times.

Major Functions (Duties and Responsibilities)


1. Plan, design, and test technical documentation for the implementation, support of Office 365 and all of its related core technologies including Active Directory, Cloud Identities, Exchange, Teams, ADFS, AAD Connect, and EMS.
2. Design, Implement, and Manage DNS, DHCP, GPO, NTP and SSO platform.
3. Perform technical analysis as well as cost analysis for planning, designing, installation, and on-going administration and management of IEHP’s messaging and systems infrastructures.
4. Design and implement Exchange, Azure AD, Teams, SCCM, Intune and MS related technologies.
5. Administer, Troubleshoot, and Support Exchange Infrastructure Systems, PowerShell, etc.
6. Develop, Manage, Setup and Renew SSL Cert in Both Private and Public-key Crypto. 
7. Perform Intune co-management, conditional access policies, Device management and Autopilot setup
8. Promote End User experience with Microsoft office 365 products and roadmap.
9. Manage File server folder permissions. 
10. Perform routine maintenance tasks for systems, application backups, patch management and OS updates.
11. Maintain and support both physical and virtual network of more than 3000 nodes consisting of Servers and Professional Workstation.
12. Respond to and support Escalated Trouble Tickets and Issues from Support Team. 
13. Coordinate with vendors on hardware and software problems as they effect system operation.

Supervisory Responsibilities

Leading: Guides Others

Experience Qualifications


Nine (9) years of Systems Administration experience in hands on Active Directory, Exchange, Office 365, Azure, PowerShell, NTSF Permissions, Group Policy Objects, Exchange Messaging Infrastructure, IIS, DHCP, and DNS.  Experience with supporting escalated trouble tickets.

Education Qualifications


Bachelor’s degree in a computer related field or similar technical field from an accredited institution required.

In lieu of the required degree, a minimum of four (4) additional years of Systems Administration experience and one (1) of the following certifications is required for this position: MCSE Certification  or O-365 Certification. This experience is in addition to the minimum years listed in the Experience Requirements above.

Professional Certification


MCSE/O-365 certification preferred.

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


Knowledge and practical use of Active Directory, DNS, DHCP, Exchange, IIS, Group Policy Objects, OSI Layers, IP Routing and TCP/IP Operation, Windows Server OS and features, Office365, Azure, PowerShell, and Microsoft Distributed File System (DFS). 

Skills Requirement


Strong planning, organization, critical thinking, decision-making and communication (verbal and written) skills.

Abilities Requirement


Ability to plan, organize and document complex system design activities and to configure systems to be consistent with operational policies/procedures.  Ability to communicate technical/complex information both verbally and in writing, as well as perform multiple tasks concurrently and respond to emergency situations effectively. 

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Projects involving lifting server appliance weighs up to 50 lbs. and heavy eye strain with computer monitors.

Position is eligible for Hybrid work location upon completing the necessary steps and receiving HR approval. All IEHP positions approved for telecommute or hybrid work locations may periodically be required to report to IEHP’s main campus for mandatory in-person meetings or for other business needs as determined by IEHP leadership.

Work Model Location


Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY
Hearing: One-on-One - FREQUENTLY

A reasonable salary expectation is between $126,256.00 and $160,992.00, based upon experience and internal equity.

Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region, designated as “Great Place to Work.” With a provider network of more than 5,000 and a team of more than 3,000 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award-winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and stellar benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.

Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles