Engineer III - Change and Release Manager (Hybrid)

Date: Jan 23, 2023

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 7762 


Position Summary/Position


The Engineer III - Change & Release Manager will be reporting to the Manager, IT Service Management and will be responsible to manage IEHP’s IT change and release management processes. The Engineer III - Change & Release Manager is responsible for implementing and managing day to day activities for change, release and deployment management. The position will lead change advisory boards, perform change management services and provide team oversight and guidance to ensure process adherence with IEHP’s approved change process, methods, procedures, and standard. The Engineer III - Change & Release Manager defines processes, standards, and tools to ensure efficiency and repeatability of software build, release, deployment, and site maintenance.

Major Functions (Duties and Responsibilities)


1. Lead the change management activities within a structured process framework, ensuring all changes are properly documented, managed, and communicated.
2. Design the strategic approach to managing change and support operations that fall within the domain of change management.
3. Ensure all changes are properly documented, managed, and communicated.
4. Collaborate with change owners and subject matter experts (SMEs) to understand any associated downtime, risks, and potential impacts.
5. Establish effective governance and change control leveraging ITIL best practices.
6. Organize and chair Change Advisory Board (CAB) meetings.
7. Provide oversight of expedited and emergency changes, ensuring the correct escalation path is followed.
8. Coordinate Post Change reviews with the change owners as necessary, feeding any follow up actions into the Problem Management / Root Cause Analysis (RCA) processes.
9. Perform trend and performance analysis on Change Management, providing and tracking recommended improvements.
10. Work with Engineering and Operations teams to plan and coordinate software releases.
11. Own the release calendar including details on code freezes, deployments, and patch windows.
12. Define deployment readiness criteria for each release and track adherence.
13. Communicate release schedules, artifacts, and status to all stakeholders.
14. Coordinate with development managers to ensure timely and accurate release notes.
15. Conduct monthly release readiness review meetings and track progress across multiple teams.
16. Identify and remediate complex deployment and scheduling conflicts across Engineering and Operations.
17. Proactively identifies training opportunities to execute on the organization’s overall goals.
18. Meet or exceed all Goals and Objectives and Service Level Targets.
19. Work on-call hours that would include 24/7 coverage per the SOPs.

Supervisory Responsibilities

Leading: Guides Others

Experience Qualifications


Eight (8) years of experience in Change management and Release Management. Demonstrated experience using ServiceNow ITSM (Change, Release) products. A solid understanding of ITSM with practical experience designing, implementing, and supporting ITIL improvements.

Education Qualifications


Bachelor’s degree in Computer Science, Information Management or similar technical field from an accredited institution required.

Professional Certification


ITIL v3 Foundation expert certification preferred

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


Knowledge of:
- ITIL Knowledge (Foundation s V3 or V4)
- Major ITSM processes including Change Management, Release Management, Knowledge Management, Incident management
- Current business practices and computing systems, IT development methodologies and operations.
- Program and project management and planning, process mapping
Understanding of:
- Healthcare issues, information systems, management issues, and current trends.
- Conceptualizing business strategies while implementing information systems and technology strategic direction

Skills Requirement


- Uses logic, methods, and tools to solve problems with effective solutions
- Excellent organizational and time management skills
- Displays basic Project and Problem Management skills and abilities
- Ability to recognize errors and correct to meet organizational standards
- Ability to troubleshoot problems and work with other groups to find solutions
- Proven ability to analyze and report on various levels of data and metrics.

Abilities Requirement


Proven ability to:
- Be a subject matter expert with a hands-on approach in a complex fast-paced business environment.
- Present issues and challenges in senior management forums.
- Work with a team of professionals from various disciplines. 
- Lead through times of change, disruption, and growth.
- Be highly tenacious, combined with high stress resistance
- Coordinate and drive conference calls
- Follow outlined processes and procedures
- Speak and communicate effectively and in an articulate and diplomatic manner across all levels of the organization
- Follow verbal and written instructions
- Work independently with little supervision
- Possess capability of multi-tasking, managing multiple events simultaneously
- Be extremely detail oriented

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

A reasonable salary expectation is between $103,708.80  - $132,225.60, based upon experience and internal equity


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 7,000 and a team of more than 2,500 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles