Engineer II - Middleware (Hybrid)

Date: Nov 27, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 7764 


Position Summary/Position


Under the direction of the Manager, Database & Middleware, the Engineer II – Middleware will be focused on assisting in the management and maintenance of IEHP’s middleware application like Apache Tomcat, IIS, Kafka, WebSphere, etc and a passion for debugging complex problems. This role will also be responsible for production code release with support of the IEHP’s AppDev teams.

Major Functions (Duties and Responsibilities)


1. Perform hands-on troubleshooting, optimization, performance tuning, installation, configuration, and design of large, complex enterprise environments based on industry best practices.
2. Support middleware on multiple platforms.
3. Investigate middleware and integration issues to provide resolutions and to develop root cause analyses for supporting maintenance improvements and upgrade planning.
4. Manage middleware team tasks to meet project requirements.
5. Perform production release of software updates/new functionality in partnership with IEHP’s AppDev teams.
6. Perform system monitoring to ensure system operation health to meet service level agreements.
7. Respond to service performance alerts and service interruptions to restore functionality and support customers.
8. Perform capacity planning and performance tuning to prevent issues and minimize service interruptions. Interacts with system and storage teams to perform back-up and recovery procedures for ensuring business continuity.
9. Write documentation to support middleware infrastructure.
10. Maintain good communication with vendors, systems support teams, and local teams as needed; including interfacing with end users and next level management to provide technical consulting.
11. Develop, enhance, debug, support, maintain, and test software applications and associated products.
12. Participate in peer reviews for designs, code, and other work products.
13. Provide 24 x 7 on-call support to ensure application functionality and to minimize disruptions.
14. Monitor the IT Service Management System to resolve customer issues and meet service expectations.

Experience Qualifications


The following experience may be concurrent: 
- Minimum of six (6) years of operational support experience is required.
- Experience with server installations, performance tuning and security.
- Minimum six (6) years of experience on Middleware applications like Kafka, IIS, Tomcat, Websphere, WebLogic, performance tuning and managing them in clustered environments.

Education Qualifications


Bachelor’s degree in a Computer related field or similar technical field from an accredited institution required.

Professional Licenses

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


- Knowledge of installing, configuring, administering, implementing and performance tuning clustered Middleware environments.
- Knowledge of writing UNIX Shell Scripts (Korn, Bourne), WLST and Python Scripts
- Knowledge on CSR, SSL generations, procurement of certificate.
- Understanding of the JVM and how it operates and optimizing it for best performance and availability; i.e. Garbage Collection, Tuning, etc
- Basic knowledge of DevOps toolsets such as Jenkins, Kubernetes, Docker etc. desirable

Skills Requirement


Strong Linux administration skills. Strong planning, organization, critical thinking, decision-making and communication (verbal and written) skills.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Word processing and data entry involving computer keyboard and screens, distribution of supplies and equipment to in-house departments.  Must be able to lift, push or pull up to 50 lbs.  Items weighing more than 50 lbs. will require assistance when moving.  Back support belts must be worn when lifting, pushing, or pulling items. Projects involving lifting server appliance weights up to 50 lbs. and heavy eye strain with computer monitors.

A reasonable salary expectation is between $103,708.80  - $132,225.60, based upon experience and internal equity


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 7,000 and a team of more than 2,500 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles