Director, Measurement & Evaluation

Date: Nov 5, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 8168 


Position Summary/Position


Reporting to the Vice President of Quality, the Director of Measurement & Evaluation is responsible for measuring and evaluating Quality focused programs and initiatives practically and translationally. By combining qualitative, quantitative, and real-world evidence, this position will be responsible for ascertaining the true return on value on the Quality portfolio of work. This position will work in partnership with key contingent business units in evaluating programs with a focus on a return on Quality and will shift the way IEHP evaluates the risk and benefits of current and future Quality activities. This position will foster a culture of arriving at the risks and benefits of program at an accelerated pace; serve as a convener to promote the adoption of quality measurements; and will provide strategic insights to promote IEHP’s short and long opportunities. This role will also participate cross-functionally in business planning efforts to support IEHP’s Mission, Vision and Values and will lead teams of Health Services Evaluators and Data Analysts who will rigorously and quickly determine program effectiveness and return on Quality in the context of a large Medicaid Health Plan with over 1.5 million members.

Major Functions (Duties and Responsibilities)


1. Direct and oversee the Health Services Evaluation Team that provide support to IEHP’s leadership team in the oversight of new and existing quality programs and initiatives.
2. Ensure Health Services Evaluation Team implement timely, practical, and accurate data mining techniques to apply to all data analysis work, ensuring reliable, valid, credible, and dependable conclusions to data analysis. 
3. Guide the Program Evaluation and Program Analytics Teams to develop and present formative and summative evaluations to internal/external customers and collaborates with project team members to monitor progress and develop strategies to address barriers in a rapid manner. 
4. Develop strategic partnerships with local, regional, and national academic organizations and other analytic/evaluation partners.
5. Develop a quality focused pre-evaluation and post measurement evaluation strategy including real world evidence.
6. Implement and manage a quality prioritization process based on a quantifiable return on: Quality, Clinical, Technology, ROI, Operations, Health Equity, and Resource availability.
7. Manage and support an evaluation structure that leading to solid quality-based business use cases that can be continuously measured and monitored.
8. Incorporate go/no-go decisions of quality activities.
9. Align measurement approaches with priorities of IEHP’s strategic plan. 
10. Convene, collaborate, and maintain strong and mutually beneficial relationships with internal business stakeholders, including health services, network, finance, and IT.

Major Functions (Duties and Responsibilities) Cont

Supervisory Responsibilities

Leader: Administers Hires, Terminations, and Performance Reviews

Experience Qualifications


Minimum of ten (10) years of experience in a healthcare related industry evaluating the value of programs and initiatives. Experience with quantitative, qualitative, mixed methods, and real-world evidence generation in a practical and timely manner. Experience with pre-evaluation of programs or products, including timely go/no-go decisions based on quality, clinical, technology, financial, and operational variables.  Experience and proven track record of building, managing, and developing a team. 

Preferred Experience

Education Qualifications


Bachelor’s degree from an accredited institution required.

Preferred Education


Master’s degree or Doctorate degree from an accredited institution preferred.

Professional Certification

Professional Licenses

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


Strong understanding of project prioritization. Understanding of key performance indicators in healthcare markets. 

Skills Requirement


Excellent communication, verbal, written, oral, and presentation skills. Excellent collaboration skills. Highly effective and active communicator who works well with people at all levels. Strong analytical and project management skills.

Abilities Requirement


Excellent ethical decision-making processes and good judgment. Ability to communicate difficult concepts in a concise, elegant, and effective way. Team player with an ability to build trust with internal stakeholders. Strong ability to convene key stakeholders together to deliver value.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions

Work Model Location


Physical Requirements

Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: Traditional - FREQUENTLY


Starting Salary: $153,670.40  - $195,936.00  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 7,000 and a team of more than 2,500 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles