Director, Innovation & Acceleration

Date: Sep 22, 2022

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 8068 


Position Summary/Position


The Director of Innovation & Acceleration is responsible for providing thought leadership to business leaders across the enterprise to address ambiguous problems and opportunities through internal innovation consulting engagements and the running of targeted experiments.  This role will serve as a director level change agent, leveraging a consistent data driven, disciplined approach to innovation at IEHP, with a strong focus on Quality. This role will collaborate with stakeholders across all functions to translate enterprise and business-unit strategies and challenges into specific opportunities for experimentation and innovation with clear objectives and key results. The Director of Innovation & Acceleration will have direct oversight of the Innovation Acceleration team, ensuring experiments are bold tenable and focused, and in aggregate sequenced to drive the drive the greatest impact.  The Director of Innovation & Acceleration will have a pivotal role in informing the ongoing building and execution of enterprise and business-unit level strategies to strengthen IEHPs ability to transform healthcare.

Major Functions (Duties and Responsibilities)


1. Establish a systematic, consistent, repeatable approach to innovation, from proof of concept to scale.
2. Engage with executive leadership to develop and execute on an innovation road maps 
3. Champion new concepts and experiments across the organization by engaging team and the board and creating alignment, and educating key stakeholders throughout the organization
4. Manage the budget for all initiatives in the Innovation Acceleration team. 
5. Research market trends and user experiences to support the design of new visions and possible scenarios for the organization
6. Collaborate with strategy team to algin work with strategic direction of projects/programs and alignment across the enterprise, to inform decision-making at all levels of the organization
7. Define comprehensive enterprise and business-unit concepts that tie to outcomes that produce value for Members, providers, and colleagues 
8. Leverage market, external, and industry insights to identify opportunities and make strategic recommendations, including building our enterprise competitive intelligence capabilities 
9. Facilitate design session, workshops, or focus groups to engage key stakeholders across the enterprise 
10. Define business cases for most promising concepts.  Lead process of determining what work should be stopped or changed based on progress and measurable impact of concept
11. Lead design sessions and produce supporting artifacts to flesh out most promising concepts
12. Manage and report on approved experiments through the innovation lifecycle
13. Create highly professional presentations to communicate and support findings 
14. Create executive materials to maintain clear, succinct, and meaningful communication with Executives and Community Leaders.
15. Lead and motivate direct reports to perform their duties in accordance with established departmental and organizational policies and goals while delivering exceptional customer services. 
16. Keep a finger on the organization’s innovation efforts and the culture’s openness to new disruptive concepts; helping develop actionable recommendations to the Executive team.

Major Functions (Duties and Responsibilities) Cont

Supervisory Responsibilities

Leader: Administers Hires, Terminations, and Performance Reviews

Experience Qualifications


Requires at least fifteen (15) years of prior relevant experience (Consulting, Product Management, Innovation). Executive level consulting experience required. Experience navigating large and complex organizations, including gaining access to key executives and stakeholders and successfully managing relationship building dynamics and processes within a highly matrixed environment. Proven leadership experience.

Preferred Experience


Agile methodology experience preferred.

Education Qualifications


Bachelor’s degree from an accredited institution required.

Preferred Education


Master’s degree (MBA, MPH or MHA) from an accredited institution preferred.

Professional Certification


Design Thinking certification required.

Professional Licenses

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


- Deep understanding of innovation and strategic frameworks.
- Strong knowledge of application of technology and digital transformation.
- Strong Knowledge of management consulting and client management, including meeting and workshop development and management, presentation production, inductive/deductive reasoning, client interviewing, issue analysis, data analysis, process design, change management.

Skills Requirement


Core consulting skills. Interpersonal skills. Excellent interpersonal and communication skills with executive level presence. Excellent project management skills, with proven track record bringing ambiguous concepts to fruition

Abilities Requirement


- Strategic Thinking: well-honed strategic and analytic mindset, experience in synthesizing and translating complex strategic concepts
- Systems thinking.  Ability to see work in context to larger whole, and organization objectives.  
- Ability to construct and deliver inspiring and convincing arguments verbally and in writing
- Ability to influence using logic and empathy to connect with others to advance strategic ideas and creatively generate support and alignment
- Ability to inspire; excited by big transformational ideas and able to infectiously stoke the fires of those around.
- Ability to manage a diverse portfolio of work, and scale concepts from proof of concept to scale
- Expertise in design thinking, including the ability to lead diverse stakeholders to surface ideas and insights in the development of new and innovative design experiences
- Proven ability to distill key business issues, develop effective action plans and implement to successful conclusion, with a proven track record of developing and implementing strategies
- Demonstrated initiative and ability to drive change.
- Ability to understand, organize and communicate complex information in an easily understandable format tailored to a variety of audiences.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions

Work Model Location


Physical Requirements

Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Regular and reliable attendance - FREQUENTLY
Understand and follow direction - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: Traditional - FREQUENTLY


Starting Salary: $153,670.40  - $195,936.00  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 7,000 and a team of more than 2,500 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles