Coordinator - Community Resource Center Logistics Victorville

Date: Mar 17, 2023

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 9031 


Position Summary/Position


Under the general direction of the Community Resource Center (CRC) Supervisor, the Community Resource Center Logistics Coordinator is responsible for working directly with the CRC Management Team to assist in a wide range of facility support requests, building and equipment issues, facilitating and supporting center daily activities. The CRC Logistics Coordinator will be a proactive team player who is also able to work independently, build rapport with diverse IEHP members, the general community and local partner agencies. The CRC Logistics Coordinator will be proactive and responsive to Members’ needs in a friendly and professional manner. 

Major Functions (Duties and Responsibilities)


1. Responsible for documenting, responding, and resolving, in an efficient and timely manner, facilities service work order for Community Resource Center (CRC). This will be done in collaboration with Facilities Department.
2. Responsible for coordination of general building repairs.  Ensures support services meets or exceeds standards for maintenance/trouble shooting such as:  building automation systems (e.g., HVAC, electrical power systems, and light controls), equipment (e.g., building such as security and restroom devices, and office such as copier, fax, refrigerator, ice, coffee, and water machines) and system furniture installation, repairs, and locking hardware.  Emphasis on proactive maintenance and in maintaining the general building appearance.
3. Responsible for ensuring sufficient building supplies are available and stocked.  This includes completing monthly inventory and communicating deficient stock levels as required with Facilities Department and other departments.  
4. Oversight of CRC grounds to ensure safety, cleanliness, and custodial functions are implemented properly.  
5. Supports CRC events with logistic and planning efforts, such as food distributions and any other event activities.  
6. Responsible to register Community Partners for usage of space to host external meetings and programs. This includes providing proper agreement forms for signatures from partners, providing signed and approved agreements and forms back to the partnering agency and ensuring proper room reservation has been created in the Outlook calendar.
7. Assisting and coordination of rewards program for the Community Resource Center participants.
8. For quality assurance purposes, perform routine faculty inspections to ensure equipment is properly working.
9. Communicate with internal departments, such as facilities and warehouse, regarding center issues and needs. 
10. Ready all multi-purpose rooms as needed, and other assigned tasks as required. 
11. Maintaining a proper inventory of equipment, furniture, supplies, promotional items, food bank/goods and other necessary items required to keep center functional. 
12. Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing HEDIS gaps, and by identifying, developing, and testing new practices for improving the outcomes of the Community Health Department.
13. Ensures documentations is accurate, useful and in compliance with regulatory requirements, accreditation standards and OSHA.
14. Participates in all appropriate staff meetings or other activities as needed.
15. Provide coverage of the Community Resource Center reception area with excellent customer service and be the concierge of the center as the first person seen in the front lobby area. 
16. Act as a liaison to the Member, IEHP as needed to assist Members with appropriate and timely access to services.
17. Assist members with initial touchpoint and forward member assistance to Specialist and CRC Community Health Worker, as needed.

Major Functions (Duties and Responsibilities) Cont

Supervisory Responsibilities

Leading: Self

Experience Qualifications


Two (2) years of experience in any/all of the following:
- Building systems (HVAC, Lighting controls, electrical power systems)
- Equipment (copiers, fax, general office equipment) 
- Warehouse setting
- Electric Pallet Jack
- Cleaning/janitorial practices
- Building operation repairs
- Customer service

Preferred Experience


Customer service experience preferably in a managed care setting. Community based organization experience preferred.

Education Qualifications


High School Diploma or GED required.

Preferred Education

Professional Certification


Secure Electric Pallet Jack certification within one (1) month of employment.

Professional Licenses

Drivers License Required

Yes, must have a valid California Driver's license and valid automobile insurance. Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points.

Knowledge Requirement


Basic first aid and safety practices. Understanding of and sensitive to multi-cultural communities. Knowledge of Medi-Cal/managed care environment preferred.

Skills Requirement


Ability to operate a variety of hand and power tools. Ability to drive a box truck and operate a lift gate. Computer skills, including typing, data entry, and managing email. Maintaining security and safety systems. Strong communication, time management, organization, and interpersonal skills. Professional skills, including but not limited to balancing multiple projects, constant learning, observing ethical and legal rules, and practicing respect and courtesy.

Abilities Requirement


Regularly work well under pressure, meet multiple and sometimes conflicting deadlines. Self-starter with ability to evaluate and resolve problems independently and as part of a team. High degree of patience. Must be a team player and proactive problem solver capable of accomplishing goals.  

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Must be able to lift 50 lbs. Must be available for work on nights and weekends. Good physical stamina and dexterity.

Work Model Location


Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Understand and follow direction - FREQUENTLY
Pushing/Pulling - 25 lbs-50 lbs - CONSTANTLY
Pushing/Pulling - 0 lbs-24 lbs - FREQUENTLY
Pulling/Pulling - 0 lbs-24 lbs - CONSTANTLY
Foot/Leg Controls - FREQUENTLY
Hearing: In a group - FREQUENTLY
Hearing: Over the Telephone/Cell Phone - FREQUENTLY
Hearing: Conference Speakers/Video Calls/Radio Calls - FREQUENTLY
Communicate: Verbally engage with customer base - FREQUENTLY
Communicate: Give instructions, advise, warn, instruct - FREQUENTLY
Smells/Scents - FREQUENTLY
Adaptability: rate of change in work location - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Regular contacts: recurring clients - FREQUENTLY
Other contacts: public exchange - FREQUENTLY
Other contacts:one-time clients - FREQUENTLY
Decision-making - FREQUENTLY
Lead/Influence Others - FREQUENTLY
Rapid Pace of work - FREQUENTLY
Problem Solving - FREQUENTLY
Regular and reliable attendance - CONSTANTLY

A reasonable salary expectation is between $45,884.80 and $55,993.60, based upon experience and internal equity.

Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region, designated as “Great Place to Work.” With a provider network of more than 5,000 and a team of more than 3,000 employees, IEHP provides quality, accessible healthcare services to more than 1.5 million members. And our Mission, Vision, and Values help guide us in the development of innovative programs and the creation of an award-winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and make a difference with us! IEHP offers a competitive salary and stellar benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and state pension plan.

Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles