Community Health Worker - ILDS

Date: Oct 13, 2021

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 5484 


Position Summary/Position


Under the general supervision of the Community Resource Center (CRC) Manager or ILDS Supervisor, the Community Health Worker (CHW) will be responsible for supporting Members in improving their health and well-being, through outreach and engagement activities, which are primarily  based at a CRC or IEHP’s headquarters.  The CHW works closely and collaboratively with the care management program Team, as well as with the designated medical teams to ensure high quality and seamless care for Members. 

Major Functions (Duties and Responsibilities)


1. Responsible for assisting Members in navigating the healthcare system by finding and following up by phone and in person with hard-to-reach Members, helping Members successfully participate in their medical and/or behavioral health care by overcoming barriers to care, and sharing information on barriers with IEHP and Providers to improve collaborative process. 
2. Model the highest ethical behavior in relationships with co-workers, supervisors, Members, Providers, and colleagues in the community.
3. Responsible for engaging with Members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the Member and his or her medical/behavioral team, as well as to increase the Member’s sense of control over their whole health.
4. Delivering information about health and wellness in ways that the community can easily understand and providing information on IEHP Member benefits and services.
5. Providing advocacy on behalf of IEHP Members in the home, the community, and in provider organizations. 
6. Responsible for building and maintaining a positive working relationship with Providers, including, but not limited to, communication via in-person, over the phone, and through digital means such as email and fax.
7. Responsible for assisting clinical teams and Providers to understand the culture, norms, beliefs and preferences of the Members and their community by: representing the voice of the community, helping to create messages and materials that fit community culture, and delivering these messages in a way that fits the culture of Members.
8. Responsible for promoting a collaborative and effective working environment within the Health Services Team by engaging in evidenced-based communication strategies (such as Motivational Interviewing) when discussing responsibility/sharing of tasks, effectively resolving conflicts as they arise, and collaborating on Member case discussions. 
9. Collaborates on Member care issues with other Team members and consults with Nurse Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in nature.
10. Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing HEDIS gaps, and by identifying, developing, and testing new practices for improving the outcomes of the Community Health Department.
11. Ensures documentations is accurate, useful and in compliance with regulatory requirements and accreditation standards.
12. Participates in all appropriate staff meetings or other activities as needed.

Experience Qualifications


At least 2 years of experience as a Community Health Worker, Promotor, or 2 years of experience working in community outreach, customer service, or within a medical office, or a Behavioral Health or Substance Use Disorder program required.

Education Qualifications


High school diploma or GED required.

Professional Certification


Certification as a Community Health Worker required.

Drivers License Required

Yes, must have a valid California Driver's license and valid automobile insurance. Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points.

Knowledge Requirement


Knowledge of the community the CHW will be working in, especially non-professional resources, and their reputation in the community. Understanding of and sensitivity to mental health conditions and addictive disorders. Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both. Understanding of, and a commitment to, high preforming team practices. Understanding and sensitivity to multi-cultural communities. 

Skills Requirement


Bilingual Preferred 
Highly skilled interpersonally with excellent teamwork and relationship skills. Highly skilled in interpersonal communication, including resolving conflict. Excellent communication and interpersonal skills, including but not limited to the ability to connect with an audience, the ability to speak using clear and plain language, active listening, and strong writing ability.
Relationship skills, including but not limited to empathy, motivational interviewing, coaching and social support, and managing conflict. 
Computer skills, including typing, data entry, and managing email.
Professional skills, including but not limited to balancing multiple projects, constant learning, observing ethical and legal rules, identifying situations calling for mandatory reporting, and practicing respect and courtesy.

Abilities Requirement


Ability to objectively report data.  Ability to critically review data and identify targeted areas for program activity.  

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Must be able to lift 50 lbs. High amount of field work with 50% driving travel required.  Must be available for work on nights and weekends.


Bilingual Preferred for IEHP Threshold Languages


Starting Salary: $40,601.60  - $50,752.00  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles