Communications Writer

Date: Oct 6, 2021

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 5555 


Position Summary/Position


Under the direction of the Marketing & Communications Manager, the Communications Writer is responsible for providing internal and external communication services that target IEHP members, providers, community partners, healthcare agencies and IEHP employees. The Communications Writer will provide strategic support for IEHP’s communications and public relations initiatives and is also responsible for project management from the first stage of creative development to project completion. To develop all materials requested, the Communications Writer will work with applicable departments to develop the strategic/creative direction and work with Graphic Designers, Spanish Communications Writer and Communications Coordinators to ensure all projects are completed and delivered on time.

Major Functions (Duties and Responsibilities)

1. Work with IEHP management and creative team to develop various internal and external communication messages and strategies.
2. Consult with the appropriate IEHP staff to develop, the purpose, strategy, target audience, style and length of the written materials/copy. Write and subsequently edit IEHP materials.
3. Develop copy for all IEHP department materials for various IEHP programs and products. Materials would include (but not limited to) brochures, newsletters, booklets, letters, phone scripts, flyers, advertising collateral, copy for promotional items and other materials as requested.
4. Evaluate information on all IEHP product lines, public relations, consumer surveys, and other data to formulate a communication strategy that is creative and aligns with IEHP’s brand.
5. Work with the Spanish Communications Writer to get all member materials translated into Spanish.
6. Update projects in the online project management tool and ensure all timelines and deliverables are met.
7. Respond to program changes driven by regulatory requirements.  Coordinate the review, modification and reproduction of any IEHP material impacted by such changes. Regularly update, modify and reproduce any IEHP printed and online materials that require changes as a result of program changes and/or the regulatory agencies’ review.
8. Communicate and work with Cultural & Linguistic Committee to ensure IEHP material complies with the reading level required by the regulatory agencies. Run a health literacy assessment (HLA) on all member materials to obtain a 6th grade reading level and keep a record of the assessment.
9. Ensure all IEHP member materials receive regulatory approval before production by working with the Product Manager.

Supervisory Responsibilities

Leading: Self

Experience Qualifications

3 - 5 years’ experience in writing, formulating copy and editing in the following industries: health care, hospital, health plan, advertising, public relations, or other relevant industry.

Education Qualifications


Bachelor’s degree in Communications, Marketing, Public Relations, or related field from an accredited institution required.

Drivers License Required


Skills Requirement


Microsoft Office Suite and comfortable with technology.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Using computer keyboard and screens, filing and copying of records and/or correspondence

Physical Requirements

Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: Traditional - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY


Starting Salary: $66,040.00  - $84,219.20  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles