Care Manager, MSW

Date: Jul 20, 2021

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 5119 


Position Summary/Position


Under the general direction of the Care Management Manager, the Care Manager, MSW is responsible for working directly with the Plan, IPA medical groups, providers, hospitals, community agencies, Members/caregivers, and other entities supporting Member care to ensure coordinated, continuous care and serve as a resource person to these facilities.

Major Functions (Duties and Responsibilities)


1. Responsible for serving as a resource for IEHP Members and Providers for care management and continuity of care.
2. Responsible for assessing Members for appropriate care management needs:
    a. Develop, implement, and evaluate individualized care plans (ICP)
    b. Act as a Member advocate
    c. Serve as a liaison between Member, Caregivers, and Providers
    d. Educate and support Members Caregivers with meeting ICP goals
    e. Collaborate with County agencies for enhanced Member experiences
3. Assist with referrals for IEHP Members that are eligible for carve out programs such as CCS, multi-organ transplant, etc.
4. Assist members with immediate needs with regard to access, referrals and authorizations.
5. Assist member with resources such as LTSS, Disabilities, Behavioral Health, and community resources.
6. Responsible for any other duties as required to ensure successful care management processes and Member outcomes.   

Experience Qualifications


Three (3) years experience coordinating care/services for seniors or persons with disabilities.

Education Qualifications


Master of Social Work degree from an accredited institution required.

Professional Licenses

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


Knowledge of community resources and health plan benefits.

Skills Requirement


Skillful at offering information and support to Members and their families/caregivers. Research community resources. Skillset of computer applications, including word processing, database and spreadsheet is required.

Abilities Requirement


Ability to interview, assess, and coordinate care. Requires ability to communicate and work effectively with a variety of providers and maintain positive relationships with internal and external contact at all levels. Must be able to work independently.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.


Starting Salary: $75,296.00  - $95,992.00  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles