Behavioral Health Care Manager, Unlicensed (Hybrid Work Schedule)

Position Summary/Position

Under the direction of Behavioral Health & Care Management team Supervisor, this position provides high quality, effective Care Management to IEHP members. Care Management is broadly defined, and can include outreach and engagement to members, engaging members in skilled therapeutic interactions to promote health behaviors, coordination of care, resource linkages, working with other professionals and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating the right care and the right time for the member.  This position works collaboratively with members of their own team, members and families, and other professionals. This position, like all positions within the BH CM Department, is expected to model behavioral health & Care Management principles of relationship-based care, as well engage in promoting education and understanding of behavioral health and its importance in whole health, to those within IEHP and in the community.

Major Functions (Duties and Responsibilities)

1. Skillfully develop therapeutic alliances with members and utilize evidenced based communication skills in assisting members.
2. Establish and maintain effective goodwill relationships with coworkers, supervisors and other colleagues, and collaboratively work with team members.
3. Model the highest ethical behavior in care for members, as well as in relationships with co-workers, supervisors, and colleagues in the community.
4. Advocate for members to receive the highest quality care, in a timely manner, within IEHP’s network.
5. Engage in outreach and engagement of IEHP members, as needed.
6. Provide effective care management for IEHP members, including care coordination, linkage to resources, support in transitions of care, facilitating member self-efficacy and self-management, and all other activities associated with high quality, evidenced-based care management.
7. Engage and collaborate with staff outside the BH CM department, or with those outside BH discipline, to provide integrated care to IEHP members.
8. Participation in Behavioral Health and Care Management team and department meetings.
9. Model continuous quality improvement philosophy and engage in quality improvement initiatives and projects.
10. Model supportive and collaborative relationships with members, co-workers, and community relations.
11. Participate in other committees as needed, or as directed by the BH CM supervisors, managers or senior director.
12. Engage in all IEHP employee training and comply with all IEHP policies Assist the Clinical Directors or unit Manager as requested.

Experience Qualifications

Minimum of three (3) years of experience performing or facilitating Behavioral Health Services. Experience working successfully within a team, and experience in developing and maintaining effective relationships with both clients and coworkers is mandatory.

Preferred Experience

Experience performing or facilitating Behavioral Health services in a health clinic/psychiatric hospital medical facility, or health care clinic strongly preferred. Experience in clinical services, both mental health and substance use preferred. Experience in motivational interviewing and/or other evidenced based communication strategies preferred.   

Education Qualifications

Master's degree in Social Work or related field from an accredited institution required.

Preferred Education

Master’s in Social Work or Marriage and Family Therapy from an accredited institution preferred.

Drivers License Required

Knowledge Requirement

Familiarity with Managed Care and discharge planning is preferred. Knowledge of Behavioral Health & Care Management principles and theories. Knowledge of community resources, health plan benefits & county mental health/substance abuse services.

Skills Requirement

Bilingual (English/Spanish) – written and verbal is preferred. 
Skillful at telephonic information delivery and counseling support to Members and their families. Proficient in the use of computer software to include but not limited to: (e.g. Microsoft Word and Excel, Power Point) for use in all aspects of an office environment. Excellent communication, interpersonal and organizational skills while effectively multi-tasking on various projects.

Abilities Requirement

Ability to undertake and write telephonic clinical mental health assessments which meet specified regulatory standards. Requires ability to communicate and work effectively with a variety of providers and maintain positive working relationships with internal and external contacts at all levels. Ability to learn new computer systems. Must have a high degree of patience. Must be able to work independently.

Commitment to Team Culture

The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.