BH Specialist - Crisis Call Team

Date: Dec 3, 2021

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 5849 


Position Summary/Position

Under the direction of Supervisor, BH & Substance Use Disorder, this position may engage in a variety of activities to serve IEHP members, including working as part of a telephonic team assisting members in crisis, assisting members in crisis to access long term supports and services, assisting members in crisis to access to appropriate behavioral health and substance use disorder services, assisting behavioral health providers in the IEHP BH network to improve crisis response time, supporting BH Care Managers to assist members who have chronic mental health and substance use disorders with self-management,  engaging in projects to improve member experience with care, and working in quality improvement projects and initiatives. This position, like all positions within the BH Department, is expected to model behavioral health principles of relationship-based care, as well engage in promoting education and understanding of behavioral health and its importance in whole health, to those within IEHP and in the community.

Major Functions (Duties and Responsibilities)


1. Assist Crisis Call Team to successfully address members in crisis, assist with de-escalation, stabilization, and development of a plan to access needed services such as psychiatry, out-patient therapy, and community services and supports.
2. Skillfully develop therapeutic alliances with members, and utilize evidenced based communication skills in assisting members.
3. Establish and maintain effective goodwill relationships with coworkers, supervisors and other colleagues, and collaboratively work with team members.
4. Model the highest ethical behavior in care for members, as well as in relationships with co-workers, supervisors, and colleagues in the community.
5. Engage in call-line work, assisting members and/or BH network providers, in a professional, compassionate and effective manner.
6. Engage in outreach and engagement of IEHP members, as needed.
7. Participation in behavioral health team and department meetings.
8. Model continuous quality improvement philosophy, and engage in quality improvement initiatives and projects.
9. Model supportive and collaborative relationships with members, co-workers, and all community relations.
10. Participate in other committees as needed, or as directed by the BH supervisors, managers or senior director.
11. Engage in all IEHP employee training, and comply with all IEHP policies.

Experience Qualifications

1 - 3 years Health/behavioral care agency, agency serving children with autism or developmental disabilities, Experience working successfully within a team and experience in developing and maintaining effective relationships with both customers/clients and coworkers is required.

Preferred Experience


Experience in the social services, and/or in a service related industry is preferred. Health plan or customer services position preferred.

Education Qualifications

Bachelor’s degree in social work, sociology, psychology, or another social science or related area from an accredited institution required.

Skills Requirement


Bilingual (English/Spanish) – written and verbal is preferred, but not required.

Proficient in the use of computer software to include but not limited to: (e.g. Microsoft Word and Excel, Power Point). Excellent interpersonal skills.

Abilities Requirement

The desire and ability to develop genuine, effective relationships with members, co-workers, supervisors and community partners.

Ability to manage time, both in interactions with members, as well as in timely documentation and reporting.

Ability to maintain positive working relationships with internal and external contacts at all levels.

Able to use telephonic communication effectively, both with members and with professionals in the community. 

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Minimal physical activity; may include standing and repetitive motion.


Starting Salary: $40,601.60  - $50,752.00  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles