Analyst II - Test Governance & Coordination (Hybrid Work Schedule)

Position Summary/Position

Under the direction of Test Governance and Coordination Manager of Quality Engineering and BSA Department, this position aids in the development of the quality standards, audits, Test Intake/planning process, and User Acceptance Test coordination.  This position will serve as a liaison between IT and several business units to ensure Testing progress is tracked, updated, and reported out as scheduled for projects. Duties also include continuously improving processes and a variety of complex assignments that are delegated by management in terms of objectives rather than specific instructions. Provide guidance to other Analysts.

Major Functions (Duties and Responsibilities)

1. Participate and lead the development of the quality standards, educating teams on the quality standards, and conducting governance checks.
2. Responsible for auditing the UAT activities and ensuring User Acceptance Test delivery
3. Plays senior role in  UAT Test Coordination across several business teams on several new projects, Product upgrades, releases, and CR implementations 
4. Collaborate with PMs/ BPEs/ QE Engineers/Vendors/Business teams and various other parties as part of Test Governance
5. Participate in Test Intake/planning and Test Estimations
6. Contribute to the UAT test strategy/test plan (task list & owner, testing scope, test data needs, test environments, configuration needs, locations/logistics, etc.)
7. Contribute to the UAT Kickoff (status, reporting, DevOps access/training, application training, etc.)
8. Contribute to the daily planning and execution of UAT test scripts
9. Perform Functional Testing activities on various applications as needed
10. Assist in the development and implementation of metrics and maintenance of Visual Management Tools.
11. Participate in daily UAT standups and report status updates
12. Participate in scheduled calls with extended project team members
13. Build and manage UAT test scripts in DevOps (own structure, load test scripts, and manage test scripts)
14. Gather Test results from various Business teams as part of UAT testing and upload test results back to Test management tools (DevOps/WF)
15. Manage UAT defects - verify the execution of test plans, manage and report on defects
16. Contribute to data set for UAT test script execution (define Test datasets between the various business teams for End-to-End test coverages)
17. Assist in the development and maintenance of policies and procedures related to job functions, procedures, and technical guidelines.
18. Coordinate and prepare documentation for internal/external audits
19. Train and provide guidance to other Analysts in the team as needed.

Supervisory Responsibilities

Experience Qualifications

Three (3) years in IT Quality Assurance. Prior experience in utilizing Test Management Tools. Prior Experience in coordinating UAT testing with business teams. Experience successfully managing business relationships with stakeholders required.

Preferred Experience

Experience Health Plan Operations and Government Programs preferred. Experience in healthcare is desirable.

Education Qualifications

Bachelor’s degree in Public or Business Administration, Health Care, Computer Science, Mathematics, or Accounting or related field from an accredited institution required.

Drivers License Required

Knowledge Requirement

- Knowledge of Managed Care systems and client/server applications - Preferred. Understanding of SDLC life cycle and QA methodologies.
- Knowledge of health plan business operations - Preferred.
- Principles and methods of systems analysis for data processing - Required.
- Principles of sound testing methodologies – Required
- Knowledge of Test Management and Reporting Tools- Required
- Knowledge in Test Planning and Estimates- Required
- Sound research techniques - Preferred

Skills Requirement

- Proficient in Microsoft Office Suite programs including Visio - Required.
- Project management understanding and skills - Preferred.
- Excellent written, and oral communication skills - Required.
- Proven analytical and problem-solving capabilities - Required

Abilities Requirement

- Ability to work independently, under pressure, balances multiple projects and deadline driven - Required.
- Ability follow-through and track all outstanding tasks and coordinate with assigned owners to ensure tasks are completed timely - Required.
- Ability to grasp new ideas and concepts quickly - Required.
- Ability to successfully present ideas in an audience-oriented manner – Required.
- Ability to manage multiple projects of varying complexity, priority levels and deadlines - Required.
- Strong work ethic and highly self-motivating and directing - Required.
- Successful working in a team-oriented, collaborative, and changing environment - Required.
- Willingness and ability to learn – Required.
- Must be detail-oriented with strong organizational skills - Required.
- Demonstrate a commitment to support IEHP’s strategic priorities to become a 5-Star Health Plan.
- Demonstrate commitment to Team Member Engagement by participating in projects/tasks/activities that promote Team Member excitement and enthusiasm for their role, increased work effort, and commitment to the organization.

Commitment to Team Culture

The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions

Makes necessary adjustments to work shift ensure completion of projects and to meet deadlines, e.g., system releases, critical milestones

Work Model Location

Physical Requirements