Analyst II - Business Continuity

Date: Aug 21, 2021

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 5152 


Position Summary/Position


With strong project management and analytical expertise, IEHP’s Business Continuity Analyst will be responsible for supporting all Business Continuity and Emergency Management lifecycle tasks, projects and program requirements. This includes leading, partnering and participating in initiatives with various IEHP departments and external stakeholders.
This position will primarily be charged with managing IEHP’s mass notification system and BC risk management software to ensure continuous availability for emergency use. Accountability will include maintenance of all notification protocols and distribution of emergency alerts to IEHP leaders and Team Members for events that impact or may potentially impact the organization.  The Analyst will also be responsible for working with all BC plan owners to develop, refresh and test BC plans annually. During emergency/disaster-related incidents, the Analyst will support the development of IEHP’s Incident Action Plans and will provide updates to IEHP leadership through dashboard management and outlined reporting protocols.

Major Functions (Duties and Responsibilities)


BC Systems Management

1. Responsible for all systems maintenance, modifications and customizations to ensure continuous availability for emergency use – this includes identifying and reporting needed changes to appropriate stakeholders, working with vendors and/or key IEHP leads to outline requirements/set expectations, develop and communicate plan/timeline, and implement/document changes.
2. Ensure BC program requirements are established, updated and routinely tested to capture opportunities and relevant augmentations to support the organization’s needs and ability to effectively respond – this includes reviewing/updating existing protocols, developing new procedures as needed, and partnering with key stakeholders to ensure all program requirements are tested and documented.

BC Plan Management & Testing

3. Responsible for developing, maintaining and communicating changes of annual project plans to IEHP leadership teams – this includes partnering with IEHP’s PMO to capture project milestones, implementing and monitoring plans for effectiveness, and updating leadership to ensure project/program success.
4. Lead BC plan development and maintenance by working with all IEHP plan owners – this includes working with designees to collect plan requirements, documenting in BC software application and conducting routine tests to capture/resolve opportunities to ensure user competence, program advancement and continuous availability.

Program Metrics and Reporting

5. Develop and maintain annual, monthly and quarterly BC program scorecards and reporting metrics – this includes working with IEHP leadership to identify organizational goals/program requirements, establishing mechanism to capture/monitor performance, and highlighting progress, trends and opportunities to strengthen BC program. 
6. Prepare annual readiness report using data from BC scorecard/metrics to outline organizational resilience – this includes ability to articulate program updates/status to IEHP leaders, external stakeholders and regulatory agencies as requested.

Incident Preparedness, Response and Management

7. Ensure IEHP compliance with all regulatory requirements/accreditation standards set by CMS, DHCS, DMHC, and any other local, state, or federal agencies – this includes partnering with internal stakeholders, develop/documenting protocols/policies to meet all requirements pre, during and post emergencies.
8. Support development of IEHP’s Incident Action Plans and provide updates to IEHP leadership through dashboard management and outlined reporting protocols – this includes working with IEHP’s incident response team, collecting/reporting updates to/from affected departments/functional leaders, and generating/managing dashboard updates and presenting to IEHP leadership

Supervisory Responsibilities

Leading: Self

Experience Qualifications


A minimum of two (2) years of experience in a business continuity/emergency management role.

Preferred Experience


Experience preferred with managing an organization’s mass notification system, supporting business continuity lifecycle, and background in incident command.

Education Qualifications


Bachelor’s degree from an accredited institution required.

Preferred Education


Master’s degree from an accredited institution preferred

Professional Certification


Preferred: CBCP, MBCP, BCI, MBCI, PMP 

Professional Licenses

Drivers License Required

Yes, must have a valid California Driver's License.

Knowledge Requirement


Business continuity/risk management, project management, incident command system, incident action planning, hazard vulnerability assessment, mass notification system.

Skills Requirement


Microsoft Office (Word, Excel, PowerPoint, Visio), excellent communication, interpersonal, organizational and public speaking skills. 

Abilities Requirement


Self-motivated/starter, works independently and collaboratively, intuitively grasps new concepts quickly, effectively manage multiple projects simultaneously, consistently seeks/implements continuous improvement opportunities. Candidate must have the ability to work independently and make sound decisions in matters regarding the safety and security of IEHP and their Team Members, Members and assets.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


The BC Analyst II will be required to travel to all IEHP locations as needed and if requested at community events.  The Analyst II is expected to respond to any emergency/disaster related incidents that occur outside of normal business hours, including nights, weekends and holidays.  The Analyst II will be required to IEHP’s mass notification and BC software systems during operational disruptions and as requested.   

Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY


Starting Salary: $66,040.00  - $84,219.20  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles