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Analyst I - Quality Improvement

Date: Aug 14, 2019

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 3397 


Position Summary/Position

Under the direction of the Quality Systems Management Team, the Quality Improvement Analyst I is responsible for providing project support, analytical review, program evaluation to support the Quality Systems Department activities.  Apply the knowledge of regulatory requirements for effective development and implementation of quality initiatives in collaboration with key departments.

Major Functions (Duties and Responsibilities)


1. Significant participation in data analysis, report interpretation, and identifying data trends to contribute to effective strategies and action plans that support Quality Improvement and Quality Compliance activities. 
2. Coordinate prepare and monitor quality improvement regulatory projects and reports to ensure all regulatory reporting is complete and submitted timely. Ability to utilize common quality improvement tools and resources such as; cause and effect diagram, driver diagram, failure modes and effects analysis tool, flowcharts, etc.
3. Able to analyze, research and report on quality improvement activities to meet established goals for IEHP’s quality initiatives. Contribute solutions for improvement activities.
4. Able to apply plan-do-study-act cycle concepts to quality improvement initiatives and monitor iterative tests of change.
5. Responsible for understanding of the various data sources accessible to Quality Systems for regulatory programs. This requires the ability to link regulatory requirements, IEHP’s data systems and IEHP’s internal business operations to create actionable evaluation metrics that support quality programs.
6. Responsible for managing assigned projects and effectively communicating with the Quality Systems leadership team of any project issues, deadlines and status at any time.
7. Research and prepare clear and concise summary reports, narratives and gap analyses on key topics, as directed.
8. Demonstrate a commitment to incorporate LEAN principles into daily work.
9. Establish and maintain effective working relationships with others throughout the organization.

Experience Qualifications

Two years relative experience in business or healthcare administration, including working knowledge of data analysis, study methodology, and preparing professional documents.  

Preferred Experience


Experience in the healthcare field is preferred. 

Education Qualifications


Bachelor’s degree from an accredited four-year institution in health care or business administration, or related field required. Will accept Master’s Degree in lieu of experience.

Knowledge Requirement
Computer (Microsoft Office)
Attention to Detail
Abilities Requirement

Ability to prioritize work to ensure adherence to project deadlines. Ability to operate in a high-paced work environment.  Ability to handle multiple projects, critical thinking, strong problem-solving capability, excellent written and verbal communication skills. Positive attitude and ability to work in a team setting.Positive attitude and ability to work in a team setting.

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.


Starting Salary: $49,192.00  - $62,004.00  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles