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Analyst I - Business Process Support

Date: Apr 7, 2021

Location: Rancho Cucamonga, CA, US

Company: Inland Empire Health Plans

Job Requisition ID: 4807 


Position Summary/Position


Under the direction of the IT – Enterprise Application Support Manager, the Analyst I – Business Process Support is responsible to investigate current and proposed points of integration, study existing process, develop documentation and support of interfaces environments that are under the purview of the Enterprise Application Support team. 

Major Functions (Duties and Responsibilities)


1. Perform detailed research, root, and impact analysis; compile and organize information; prepare reports, present findings, and recommendations to large and small audiences.
2. Provides support in creating reports, research, documentation for the analysis of business satisfaction.
3. Deep dive to understand how problems occur with applications and how they can be mitigated.
4. Knowledge of formal requirements gathering methodologies.
5. Gather project requirements and document business solutions.
6. Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures.
7. Ability to apply LEAN/A3 methodologies to process and workflow design.
8. Coordinate and facilitate LEAN initiatives in alignment with IEHP Process Improvement efforts.
9. Create and document scenarios and compile test results of end-to-end testing.
10. Conducts data gathering and analysis to understand business strategy requirements.
11. Provides factual content to feasibility study for standard programs, projects, and enhancements.
12. Assists with the investigation and statement of problems. Escalates issues as appropriate.
13. Communicate efficiently/effectively with all internal/external teams.
14. Create and maintain documentation (process flows, requirements, specifications, gap-analysis, etc.)
15. Identify needs and collaborate on projects to improve support tools and processes.

Supervisory Responsibilities

Leading: Self

Experience Qualifications


An ideal candidate must have at least two (2) years of experience developing multi-tiered, efficient, highly responsive applications.      

Education Qualifications


Bachelor’s Degree from an accredited institution required. 

Significant experience may be considered in lieu of degree: In lieu of a degree, a minimum of 6 years of relevant work experience is required.

Preferred Education


A Bachelor's degree in Information Technology from an accredited institution is preferred. 

Drivers License Required


Knowledge Requirement


Principles and methods of systems analysis for data processing – Required.
System analysis, business requirements, software specifications and system integrations. – Required.
Practical experience of enterprise systems (i.e., web based and client hosted systems) – Required.
LEAN/A3 methodologies - Required.
Database design and development (MS SQL, Oracle, MySQL) – Preferred.
Software Development Life Cycle methodologies – Preferred.
Principles of sound testing methodologies – Preferred.
Power BI or similar tools – Preferred.
Server-side development and client application implementations. – Preferred.

Skills Requirement


Acute analysis, observation, and strong communication – Required.
Exceptional organizational skills– Required.
Sound research techniques – Required.

Abilities Requirement


Detailed oriented and sense of responsibility – Required.
Apply knowledge and address situations appropriately without extensive guidance. – Required
Demonstrated ability to establish relationships of trust and respect with Team Members at all levels. – Required
Work will in a team and individually is essential. – Required
Willingness and ability to learn new concepts, ideas, technology, methodologies, etc. – Required
Proven analytical and problem-solving capabilities. - Required 
Work under pressure, balance multiple projects and deadline driven activities. – Required
Ability to prioritize and manage time effectively. - Required

Commitment to Team Culture


The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions


Word processing and programming involving computer keyboard and screens.

Physical Requirements

Keyboarding: Traditional - FREQUENTLY
Keyboarding: Touch-Screen - FREQUENTLY
Keyboarding: 10-Key - FREQUENTLY
Use of computer mouse - FREQUENTLY
Hearing: One-on-One - FREQUENTLY
Communicate: Information/ideas verbally - FREQUENTLY
Near Visual Acuity - FREQUENTLY
Regular contacts: co-workers, supervisor - FREQUENTLY
Understand and follow direction - FREQUENTLY
Regular and reliable attendance - CONSTANTLY


Starting Salary: $66,040.00  - $84,219.20  

Pay rate will commensurate with experience


Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. We are also one of the largest employers in the region. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. And our mission and core values help guide us in the development of innovative programs and the creation of an award winning workplace. As the healthcare landscape is transformed, we’re ready to make a difference today and in the years to come. Join our Team and Make a Difference with us! IEHP offers a Competitive salary and a benefit package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles