Call Center Team Members are advocates whose mission is to collaborate with the people we serve to improve our Members’ health, by maintaining the highest ethical standards and through delivering quality focused, innovative, best-in-class service. We recognize the value of every person and are guided by our commitment to excellence and leadership. To serve our community is a privilege and an obligation which we take very seriously. By CARING for our Members, we strive to deliver a positive and lasting Member Experience resulting in the highest Member satisfaction.

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